Absolutely disappointed! We've stayed here before and had a pleasant experience. Unfortunately I can't say the same about this trip. Upon check in we were informed there would be no water at the property between 9:00 pm and 5:00 am due to some maintenance being done by the city, and this was last of a three night stretch this was occurring. This was not disclosed at the time of booking and I made the reservation on what would have been the first night of the outage. The girls at the check in desk were less than accommodating. I realize this isn't their fault, but I would expect more than an unsympathetic response of, ”We're not giving any kind of discount or accommodation, but we will allow you to cancel and seek reservations elsewhere,” knowing full well that was a joke being this area is a tourist destination that regularly sells out starting Thursday night for the weekend. Then we head for our room on the third floor and we find the elevator is out of service. No warning from the girls at the front desk, who actually directed us to the elevator. I'm not sure what happened since we last stayed here, but I doubt we'll ever see this place again. Not even an offer of bottled water to hold you over for the night. Horrible customer service! Unexpected things happen, but by the third night of the issue I would have expected management to communicate the issue to upcoming reservations. Immediately upon learning of the issue of 3 nights of no water, you would think emails would have gone out to guests scheduled to check in advising of the problem, allowing them to check for other lodging. The curt advisement of, “ You can cancel your reservation and seek lodging elsewhere,” as we were checking in just isn’t the way you win consumer loyalty or keep repeat customers.
Excellent
58 Reviews