Guest User
February 2, 2024
To be clear, I did not stay at the bungalow, I am referring to the services provided by them. I contacted them as I searched for a tour (2 day Ruc Mon cave expedition). They confirmed with me and I was set to go. The morning of the tour at 7am they contacted me and said it was cancelled because there wasn't enough people. I did not know this was possible. I would caution any solo travellers in using them for booking tours. Go direct to the company as they are clueless. They blamed the tour company but surely if you confirm a tour, you should be aware about whether it is ACTUALLY confirmed, and communicate if there is a chance it could be cancelled. I had booked an overnight bus to get there on time, and then had to scramble to find a day tour (not the overnight experience I wanted) as well as change accommodations, buses, and flights because it shifted my itinerary and I did not want to waste a day of my trip. They just kept downplaying the error and saying I wouldn't have issues changing my bus or accommodations because it wasn't busy season - no concern for me losing money or not getting the experience I flew across the world for!!!