Sheraton Mallorca Arabella Golf Hotel

nice area, central location, nature

we spend four nights for hotel and golf at high rates. surprisingly for us but also for hotel staff real sociedad football club with fifty people were hosted and remaining guests were treated as second class guests with temporary breakfast facilities, no entrance service etc etc - something we never accept, nowhere at no time. sorry but this must never happen in a 5 star hotel at this rate.

This is a 2 star hotel, or at least, very far from a five star hotel. It stared already at check in. No other word for it than chaos. We were a group of 11 golfers, and when we arrived we were the only guests in reception. Still it took more than 1/2 hour to get everybody a room. Upon entering the room we realized they've put us in a double room. Not too keen on spending the night in the same bed, we asked for another room, or at least, change the bed(s) so to make it a twin. The person helping us with the bags promised to convey this to the hotel administration. Nothing happened, so in the evening we asked the same of the personell in the reception, and we were met with a shoulder shrug like it wasn't their problem. So no surprise nothing happened that night. Next day, a new request to reception, and . ..nothing happened. Spent the next 5 days in a double bed. It's not like we asked for much, the base was made up in two parts, so the only thing missing was two madrases to make it a twin room. Breakfast was a disappointment, worth 2 stars. Transport. The hotel offered free transport to the golf course, unfortunately it was rather unpleasant due to a very aggressive driving style. Not the best start on a day for golf in a fun and relaxing atmosphere. Taxi. Maybe not the hotels responsibility, but since the taxis on a couple of occasion turned up 1/2 hour late, one would expect some of the staff to show some initiative, like contacting the taxi company for an updated arrival time and maybe, ask us to wait inside with a drink rather than having us standing outside not knowing what was happening. In general, the hotel is understaffed and the staff lacks training to offer the service expected in a 5 star hotel.

Very nice stay, with comfortable and large room, although the interior is a bit dated, it doesn’t influence the overall comfort - only small minus was a constant “buzz” from the A/C. Breakfast was nice and lunch options was very good and varied - service level at breakfast and lunch was a bit hectic at times, even when it wasn’t that busy, but always friendly. Dinner at both restaurants were great, and we really enjoyed both the food, wine and very attentive service - actually so much, that we didn’t bother going out any of our 4 nights during our stay. Pool area was nice, clean and very spacious, with plenty of available sun loungers and umbrellas throughout the day - we also liked the online menu and ordering option. Additionally plus for the children’s pool with water slides and for the onsite golf course, making it easy to combine fun for all family members!

Absolutely lovely hotel by Son Vida golf course. We used a family room with twin beds and a sofa bed -- there was plenty of space for all three of us (couple and a child). The room was clean and equipped with everything you'd normally find in a proper 5* hotel. The mattresses are a bit on the firm side and the pillows very very soft, but for a few days one could adjust to them. The outdoor pool area is stunning and very well maintained. There's always a lifeguard on site, sometimes even two, supervising both the outdoor and the indoor pools. The sauna is great and very hot. I also really enjoyed the breakfast here -- very good quality food, good diversity .. particularly the fruits, the breads. They have a juicing machine and you can make your own fruits/veggie juice in the morning. The staff, all around, are great -- polite and helpful (not to forget multilingual). Thank you all for a beautiful stay! We look forward to returning soon!

excellent property in stunning peaceful surrounding...highly recommend this gem

This place is 10 mins north of the city. Lovely rooms, beautiful property. Beautiful gardens and pool area. There are separate adults and kids pools; not always observed. Even an indoor pool. Very good gym. Decent restaurant, La Bodega. But not so good beyond breakfast and lunch. You can go up to the sister hotel, Il Castillo - needs a cab ride. Great gold nearby. Son Vida is 100m away - was a bit narrow for our liking, but just fab if you are an accomplished golfer. We preferred nearby Son Quint. Shuttle available. Coordinator on site. Things to know / consider: City is a cab ride away, EUR 15 each way, Cabs are hard to get at peak times, Uber is way more expensive. Book ahead. Bar is ok to get an apero before dinner or a nightcap. Not lively at all. Food prices at resort are closer to Zurich prices than cheap Mediterranean eats; at least 20 EUR for a club sandwich, a G&T was 15 EUR.