Guest User
November 24, 2023
My daughter and I recently took a trip to MacArthur Place Hotel and Spa. I had encountered a grueling health crisis over the last year and a half and my daughter was graduating from school and I was celebrating a significant birthday. However, as celebratory as the situation warranted, I was very tired and drained. I reached out to the concierge, Debra, for assistance and was treated with an enormous amount of attentiveness, help, and respect. I explained how important this trip was, and the meaning behind certain special requests. What we received from initial contact forward was above, and beyond what we expected. The front desk was very accommodating, housekeeping was absolutely lovely, the bellhops were extremely polite and on top of things, and the restaurant (Layla) was scrumptious! We had a second trip planned at another location, but we decided that we didn’t want to fly there because we already knew we were comfortable at MacArthur Place. I moved forward and canceled that trip and we have another trip planned to return. The restaurant recommendations were spot on so we plan on revisiting those as well as the massages we enjoyed on the property. All of your staff represented top notch and allowed for one of our most memorable vacations yet. When you have a young adult state that they plan on making the location their location of a lifetime you know it went well. I hope management sees this message, and then everyone gets the props. They deserve for being AMAZING!