This is a B&B property so not your standard hotel, but the staff is very accommodating and helpful to all needs. It is smaller than staying at one of the larger hotels in the area, which we really enjoyed - it provided a very relaxing place to stay at the end of long days touring the city. It is in the heart of downtown so you are within walking distance of everything. The breakfast in the mornings is delicious and as far as getting there, we took a car service from the Naples train station - which was booked by the staff for us. However, the more local train station in Sorrento is only about a 15 minute walk from the hotel - which also makes it easy to get to some of the surrounding attractions like Pompeii.