We did not appreciate having to constantly be in flux over where we might have breakfast, enjoy the "Executive Lounge" or be able to enjoy a meal. Unfortunately, after we had made our reservations well in advance, the Hilton Sorrento Palace booked convention attendees which filled the property with French. Prior to our arrival, we were regularly asked if we were going to actually use our reservations...annoying. As Diamond members for years, we certainly appreciated being upgraded and thoroughly enjoyed a panoramic view of the Gulf of Naples and Mount Vesuvius. However, we would have liked to also experience some of the hotel amenities which were either closed to non-convention guests or overrun by the French. We were never even allowed to enter the actual Executive Lounge which had received rave accolades. Business is business, but in these days of economic uncertainty, premium/recurring customers should not be overlooked. All-in-all our experience was absolutely excellent, but we would one day love to return to the Hilton Sorrento Palace with its exhorbitant prices (Euro25 for Asian Crab Soup???) but will want to be able to partake of its full menu of touted offerings.