Grand Hotel Flora

Had booked this hotel for a 3 night stay on our trip to Sorrento. I had real concerns when reading the reviews. I messaged the hotel to see if I could upgrade my room to enhance my stay. The hotel staff had replied very quick and had upgraded me to one of their new rooms. I was so happy with this service. When we arrived in Sorrento the station was a 10 minute walk from the hotel, it was a lovely walk and plenty of orange trees and beautiful shops to glance at on the way. We arrived and the hotel was lovely on entry, the staff were lovely and the receptionist was very helpful at getting our room sorted early for us. We sat at the bar and had lovely lemonchello sprits during our short wait. When entering our room it was absolutely gorgeous, I couldn’t believe it. Very modern and just lovely feel to it. The colours were lovely too. Amazing shower, amazing mirrors (for selfies😂) the receptionist had put us in a room at the side to try and minimise noise from the road which gave us a lovely view of the sea! We loved it! The balcony was perfect too. The next morning we went to breakfast, we couldn’t believe the view the hotel had of the sea! It was absolutely gorgeous! The breakfast food was ok I’m not fussy. We never ate in the hotel because why would you go to Italy to eat in the hotel? We much preferred to try the restaurants which where all so close. We had a lovely walk to and from the hotel, everything was in walking distance and it made the stay so good. We got the ferry a few times to different places and this hotel was a great base. I wanted to leave this review as I read some awful ones before going and they really set my expectations very low but boy was I surprised. I recommend to stay in a new refurbished room as I know only a few rooms are new. I’m not a fussy person and don’t spend much time in the hotel on holidays but this one is great central and lovely for what we paid: I hope the other reviews don’t put you off staying here.

0 stars if possible! In our opinion, the hotel is not safe from theft. We left a wallet with money out on the table when we went down to the pool. When we returned, the wallet and money were missing. We immediately reported this to the front desk, but they were dismissive, claiming a Manager was not on site, and telling us to wait until the next day. The next day, someone came to our room and confronted us about the theft with housekeeping present, saying the maid did enter the room but it was "impossible" that she stole the money, since she worked there for 10 years. We felt unsafe that this conversation was initiated with her present. We noted that there was no "do not disturb" sign, and we had no option to deny entry to the room while we were away. After this incident was dismissed, we went to the front desk to try to communicate, but we were told there was no proof of the theft, and nothing they could do. The staff seemed totally uninterested in assisting, and their callous reaction made us feel it was not an uncommon incident. We filed a police report, but in our opinion, the hotel should have been much more concerned with our report and making things right, as we believe the only possible explanation is the item was stolen by hotel staff. Following our experience, we found multiple other reviews mentioning theft and mirroring our exact experience. The hotel looks nice on the outside and is well located, but we feel it is not safe.

At first we were very happy with the property pool was still open bar was open hotel was nice , but the next morning we left our room for 15 mins for the complimentary breakfast and we returned to the room with the maid inside we left and let her finish . When we returned I looked around and noticed 70 euro missing from my wallet which I had left thinking 15 minutes to the breakfast a floor down was a safe bet in which I was wrong . Confronted the maid in which she said no English and the front desk didn’t seem to care about my complaint either . Don’t trust this hotel or their staff after a quick google search I found a dozen complaints about thefts during breakfast from their cleaning staff .

good service in general, but the room cleanliness varies who does it.

Everything was perfect. Thank you very much!