Hotel Palazzo Guardati

I have just returned from Southern Italy. Spent 4 nights at the Palazzo Guardati hotel and it was delightful. The hotel was spotless, the staff (a shout out to Daniele) were great. I was with a small group which had been changed from a large group hotel outside of Sorrento to the hotel. The location was excellent, My room, 113 on 1st floor was right over the alley and we were there on a Friday and Saturday night - No noise even when I opened the doors to the street. We could walk everywhere which was great for exploring Sorrento. Yes, it's fine to have a room with a view if all you want to do is sit and look at the view but for sightseeing and exploring Sorrento, this hotel could not be better , Great little restaurants close by, even in the alley. The small niggly complaints from other reviews surprised me. The breakfast room is small, and yes they did ask us to all arrive at a particular time, but made sure it fitted in with our activities and the breakfast was great. Italians do not eat large "American Breakfasts" ("when in Rome") and having guided in Italy for years when hotels only supplied Italian breakfasts, it was great to now see most hotels cater to American and other Western countries. Bacon, sausage, eggs, yoghurt, fruit etc. I really do not understand what else people want. I would go back to Palazzo Guardati again and would recommend it to anyone who wanted to stay in the heart of Sorrento in a small, beautiful boutique hotel.

I wish I had read the reviews on trip advisor prior to booking, hotel left much to be desired and staff was less than welcoming or helpful with any request. Breakfast needed to be scheduled ahead of time which was fine but better food is to be found out in the city center. The location makes the stay worth it but much like other reviews say, unsure how it is considered a 4 star hotel.

Excellent hotel. You can't beat the location and staff are great. Excellent breakfast, room is large, and bathtub is deep! The rooftop is gorgeous and the views are spectacular. Only negative is it's a loud hotel. I was in 103 and could hear my neighbors above and beside me. Nothing some ear plugs can't address but something to be aware of.

Goood location

-Selected a double bed and found 2 singles pushed together. Complained to duty manager and he could only provide a topper maybe, the next day (i had to ask for it he never offered a solution,) - amenities in bathroom =only shower gel. No body lotion no shampoo, nothing..just a very bad shower gel - some lights in room not working in the ceiling, i requested them to be fixed, as we couldnt see properly without ..= nothing - breakfast....coffee (in italy mind you) was very bad and 1 type of ham and 1 type of cheese. Some sweet options yes. -breakfast in the room option- only coffees and cereals are included with the basic charge..everything else you have to pay extra...so ham and cheese extra, egg ..extra...pls note we were also told not to go for breakfast at 9am as room is too small... -room amenties - no kettle no coffee machine no slippers no robe -worse thing also room was near housekeeping room. chaos laughing and shouting from 7am, impossible to rest and sleep past 7am on holiday after 7hrs traveling, and continuing all day including afternoon hours 2pm 3pm where we tried to have a small rest on some days..impossible as complete chaos and noise at those hours. Rude staff in general and even when we saw a cockroach outside room at night and phoned reception, he had no spray and told me it will go away tranquillo. Thats it

Close to shops and very central but the facility was on the very limitted items in room .no showercaps, no conditioner or lotion was in rooms. They have closed the roof due to rain we were not allowed to even sit there . Our window opened to another private appartment looking at theur ugly kitchen.Actually that was the only reason for me to choose this hotel.Breakfast was good

We really enjoyed our stay here! Centrally located, easy walk to all shopping and restaurants. Entrance is on a pedestrian only, narrow cobblestone alley off the Piazza Sant’Antonino - a little tricky to find when you first arrive. We stayed on the top floor in room 307 - with a balcony and lovely view. The room was large and the shower had great water pressure. The staff were kind enough to provide ice for us each night when we came back with a bottle of wine. I would absolutely stay here again!

Utterly underwhelmed and regret booking this hotel for our last holiday night. Rude staff, all about them and their process. I walked into the hotel with a ton of luggage simply to be harangued about their need for passports. No offer to help. Boring and outdated hotel. Lazy self entitled and utterly forgettable. I wished we’d gone back to the beach house at quarter the cost. Felt unlucky to be here. They won’t care about this review. In decline. Don’t come.

Lovely room, great roof top, perfect location. Staff was excellent