Best Hotels near Falling Rivers Gallery, South Albemarle

Very clean I would stay here again. I asked for lower floor and it is the first time in all our traveling I got the floor I wanted.

I would like to first to say thank you to all the staff members for all you have done for me during my stay. I remember when I first called to inquire a room,I spoke to a very professional and polite staff member name Jacqueline which gave me a great rate for a room when I was in need of a place I was new to the area of Albemarle NC. The hotel has excellent breakfast in the mornings and their rooms are extremely nice, plenty of room and very clean. The hotel staff members are always there to help with any needs of room service or any needed supplies.I would recommend this hotel to anyone or any of my family or friends. And again I want to give a Big Thank You to Jacqueline McGuire, John Newman,Ronnie and Jay Patel Angeline. When I come back to to visit Albemarle I will be renting another great weekend stay with Quality Inn of Albemarle

We were scared to walk in the room, stains/stuff everywhere. There were hand and feet prints floor to ceiling. The TV was filthy, the remote didn't work. There was tissue paper wadded up in the peephole behind the door which was very uncomfortable. There was unidentifiable red fluid on the mirror at the top and stains on the top of the sheets and bedspread. The bathtub had smudges and gunk on it and the window was so gross you almost couldn't see out of it, it looked frosted.

We have stayed at this same hotel other trips. We have NEVER had an issue before and now THIS cluster of a nightmare occurred. The last time we stayed prior was in Jan 2020. Absolutely NOOO ISSUES PRIOR. Issue #1, we asked for a wake up call. I stood at the front desk and watched the night shift pull the clipboard from beside the computer and write it down. Next morning we didn’t receive a call. When questioned the morning girl she claimed it “wasn’t wrote down”. I told her where the clipboard was and informed her I watched. Her statement “well she didn’t say am or pm”. Really?!?! We asked close to 11 pm and checking out the next day. Lie #2…clean rooms. We had a blood spot on one of the pillows. We didn’t even complain. We were both wearing pajamas, and just threw the pillow to the side. Lie#3, my spouse has an actual ADA service dog. This is not some “emotional support pet” this is a dog that the VA pays for. He went to get a cup of coffee and a banana and was went off on for “having a dog”. We walked past as she was telling the manager “I didn’t know”. How did she miss 1.5 inch REFLECTIVE LETTERING “service animal”. We went down together since she had a problem with an ADA dog to eat to watch them have a “birthday party” song included for someone who was not even a guest. So others were eating that weren’t even guests. LIE #4, Noon checkout. After not having received our 0830 wake up we were pushed getting out and in the road. At 9:40 a maid was banging on our door. We asked her to come back. Every time we passed her she gave us dirty looks etc. NOON check out. Every bag etc she huffed and puffed and gave dirty looks. We left her a $20 tip on the dresser (maybe she was having a bad day), and checked out at 11:40 with a NOON deadline on the room. Nightmare over right…NOPE! The next day we got billed $250. When I contacted the hotel to ask why because the only thing we had not done was clean up some fur balls where the dog is currently shedding. We were told we were smoking in the room. Not know but **** no. We know exactly what we did and didn’t do in that room. Did we forget our leftovers in the fridge…yes. Was there dog hair…yes. Did we smoke…NO! Her response was “someone smoked in there maybe when you weren’t in there.” Really!?!?!? IDC we didn’t smoke! So I asked her what proof since I know exactly what we did and did not do. Her reply, “two managers smelled it.” You mean 2 managers of your lying staff…ahhh no…so as of right now while we dispute charges $208 for 1 night that they can’t even do a wake up call. $20 maid tip for huffy service and dirty looks. $250 for smoking when we DID NOT. So $478 for one night… GO TO GREAT WOLF LODGE at that price you can stay there cheaper with an indoor water park at a constant 80* temperature. DO NOT USE THIS HOTEL UNLESS YOU WANT TO BE BILLED for crap you didn’t do, blood in pillowcases, and lies rather than even a simple “I’m sorry we forgot”. $478 Do yo

Having to make a trip to the area twice in one month for work, I was booked at HIE. I had a pleasant stay on both occasions. Hotel is well kept and furnished. Great breafast options. The front desk staff were all helpful and accomadating. In particular was Kathy who went above and beyond to provide her support and assistance. She was very helpful and patient when booking an extra room for my family on my return trip and provided a great recommendation to ensure I recieved the most cost effective reservation. I was also impressed with the quality of my sleep on their mattress. After a nights sleep I usually wake up with a tightness in my lower back, but I had no issues at all after a nights rest. After mentioning this to Kathy, she actually assisted in trying to locate the site where I could purchase their mattresses. When in the area, I would definitely stay here again.

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!