Raffles Jakarta Reviews

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback on your recent stay with us. I'm pleased you enjoyed the breakfast spread and found our service and coffee to meet your expectations. It's wonderful to know that you appreciated the efforts of our team.I apologize for the inconvenience you experienced regarding the room's soundproofing and the quality of some of our breakfast offerings. Your comments about the Japanese soufflé, sashimi, sushi roll, and croissant have been noted and will be shared with our culinary team for improvement. We strive to provide a memorable experience for every guest, and your insights are invaluable in helping us enhance our offerings.Thank you again for your feedback and for recognizing the enjoyable aspects of your stay. We look forward to welcoming you back and providing an even better experience.Warm regards,RhanyGuest Experience ManagerRaffles Jakarta

Response from Property: Dear cyhaw,Thank you so much for your excellent review and staying with us during your first visit to Jakarta. It’s gratifying to hear that you felt warmly welcomed by Dul, and that Ardi’s professional guidance and recommendations made your stay more enjoyable. We’re delighted that Eky’s dedication and the efforts of our ground staff contributed to a memorable experience for you.We always strive to ensure that each guest’s stay is special, and your kind words reassure us that we’re on the right track. We are committed to providing exceptional experiences, and we look forward to welcoming you back for a longer stay and exceeding your expectations in the future.Safe travels, and see you soon!Warm regards, RhanyGuest Experience Manager Raffles Jakarta

Response from Property: Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet your expectations. We strive to provide the highest level of service, and we fell short in several areas during your visit.We appreciate your comments about the room size, bakery, desserts, and gym. However, I apologize for the issues you experienced with check-in, welcome drinks, breakfast service, and the water dispenser. Your feedback is invaluable, and we will address these concerns with our team to improve our services.We are committed to learning from this experience and improving our services. We sincerely hope you will give us another opportunity to serve you better. Please do not hesitate to contact me directly for any assistance.Warm regards,RhanyGuest Experience ManagerRaffles Jakarta

Response from Property: Dear Valued Guest,Thank you for sharing your recent experience at Raffles Jakarta. We are delighted to hear that you thoroughly enjoyed your stay with us. From the spacious and comfortable room to the beautiful decorations adorning our hotel, it's heartening to know that every aspect of your experience met your expectations. We take great pride in providing a serene and welcoming ambiance for our guests to relax and unwind.Additionally, we appreciate your kind words regarding our breakfast selection, prompt a la carte menu service, and the availability of our efficient butler service. Your feedback serves as a constant reminder of the importance of our commitment to exceptional service. We look forward to the opportunity to welcome you back to Raffles Jakarta, where we will continue to strive for excellence and provide you with unforgettable experiences.Warmest regards,RhanyGuest Experience Manager

Response from Property: Dear _TSXX66zbldl****, Thank you so much for sharing your experience with us on Ctrip. It brings us immense joy to learn that your stay at Raffles Jakarta was memorable. Every stay should be a journey of endless possibilities, and I'm thrilled to hear that you found our spacious rooms, excellent service, and delightful breakfast to your liking.Connecting to the shopping mall offers our guests convenience and endless exploration opportunities. It's our pleasure to provide exceptional service and create moments that exceed your expectations. Your kind words motivate us to continue delivering unforgettable experiences, and we eagerly await the opportunity to welcome you back to your Raffles family.Warm regards, RhanyGuest Experience Manager

Response from Property: Dear Mr. Toni,Thank you for choosing to stay with us once again and for taking the time to share your experience. We’re thrilled you enjoyed the room setup and found our location convenient.It’s always a pleasure to welcome back our guests, and we’re delighted that our connection with Lotte Shopping Avenue Mall and proximity to Kuningan City served you well. Your continued support means a great deal to us.We look forward to having the opportunity to host you again and to make your next stay even more memorable.Warm regards,RhanyGuest Experience ManagerRaffles Jakarta

Response from Property: Dear valued guest, Thank you for sharing your wonderful experience at Raffles Jakarta. We are thrilled you enjoyed your stay in our beautiful hotel with spacious rooms and appreciated our service, particularly the morning breakfast. It's heartwarming to know that our staff's good manners and warm greetings left a positive impression on you. Your feedback is genuinely valued, and we look forward to welcoming you back to Raffles Jakarta for more enjoyable moments with our cheerful team.Warm regards,RhanyAssistant Guest Experience Manager

Response from Property: Dear Valued Guest, Thank you for sharing your recent experience with us at Raffles Jakarta. Your feedback is invaluable to us.We're delighted that you've chosen to stay with us multiple times and that your overall experience has been positive. We understand that your recent visit was marred by some service lapses, and we sincerely apologize for any inconvenience caused.We regret that our housekeeping team missed the turn-down service on your final night. We understand this oversight was disappointing. Rest assured, we're addressing this internally to prevent recurrence.We're also sorry for the disappointment with the breakfast. We're reviewing our offerings to ensure a more varied experience for our guests in the future.Additionally, we apologize for the delay in porter assistance during your departure. Your time is valuable, and we're working to ensure a more efficient service.Despite these issues, we're pleased to hear that your overall stay was pleasant. Your feedback is invaluable to us as we continuously strive to improve. We look forward to the opportunity to welcome you back soon and provide you with the exceptional service you deserve.Warm regards, RhanyGuest Experience Manager

Response from Property: Dear Valued Guest, Thank you for your recent stay at Raffles Jakarta and for sharing your feedback.We're glad you enjoyed your time with us and found our hotel a good place. Your comments regarding the need to improve our service are appreciated, and we apologize for any shortcomings you experienced.Rest assured, your feedback has been shared with our team, and we are taking steps to address these areas for improvement. We are committed to delivering exceptional service and ensuring your next stay exceeds your expectations.Thank you for choosing Raffles Jakarta, and we look forward to welcoming you back soonWarm regards, RhanyGuest Experience Manager

Response from Property: Dear Mr. Erik,Warmest greetings from Raffles Jakarta!Thank you for your fantastic review and for taking the time to share your experience with us. We are thrilled you found every aspect of your stay, from the surroundings to our amenities and service, perfect. Your feedback is precious, and it brings us great joy to know we could meet your expectations.We strive to create a place of endless possibilities where every guest feels pampered and cared for, and your kind words reassure us that we are on the right path. We are also glad that your unique review brought a smile to our faces—thank you for adding a bit of fun to our day!We look forward to welcoming you back to Raffles Jakarta for another memorable stay. Until then, take care and see you soon!Terima kasih and warm regards,RhanyGuest Experience ManagerRaffles Jakarta

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the surroundings, cleanliness, and amenities of our hotel, and that our front office team made a positive impression with their friendliness.It’s great to know you found the food to your liking. Your comments about the service are valuable to us, and we will certainly use your feedback to continue improving our guest experience.We hope to have the pleasure of welcoming you back to Raffles Jakarta in the future. Should you have any specific preferences or needs for your next stay, please do let us know.Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback following your recent stay at Raffles Jakarta. We are thrilled you had a great stay and found our service and superb team.It brings us joy to know that you appreciated the tranquil ambiance of our property and that our team members were attentive to your needs throughout your stay. Providing personalized and attentive service is a cornerstone of our commitment to excellence, and we are delighted that our efforts resonated with you.We are also pleased to hear that you found the connected mall to be convenient and more modern than expected, adding to the overall enjoyment of your staycation experience.It was our pleasure to host you, and we hope to welcome you back to our oasis of timeless elegance for another memorable stay in the future. Should you have any particular preferences or requests for your next visit, please do not hesitate to let us know.Warm Regards,RhanyGuest Experience Manager

Response from Property: Dear _Ms. Deasy,Thank you for choosing Raffles Jakarta and for sharing your wonderful review. We are thrilled to hear that your stay with us was one of the very best hotel experiences you have had.Providing exceptional hospitality is our utmost priority, and we are delighted that our team made you feel welcome and ensured your stay was memorable. We take pride in creating a luxurious and comfortable atmosphere for our guests, and we are glad to hear that you appreciated the fragrant soap and the delicious cookies we provided as a welcome greeting. It's our pleasure to go above and beyond to make your stay extraordinary.Your recommendation means a lot to us, and we are grateful for your kind words. We look forward to welcoming you back to Raffles Jakarta in the future, whether it's for a staycation or any special occasion.If there is anything else we can assist you with, please do not hesitate to let us know. Thank you once again for your support and for choosing Raffles Jakarta.Warm regards, RhanyAssistant Guest Experience Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive experience at Raffles Jakarta. We are delighted you enjoyed our good services and the lovely breakfast at our hotel.It's wonderful that you found your room spacious and well-equipped, with the added convenience of having two restrooms and a meeting room inside. We strive to provide our guests with a comfortable and luxurious experience, and we're pleased to learn that we met your expectations.Our proximity to Lotte Mall offers added convenience, and we're glad you had the opportunity to explore its various amenities, including the supermarket, shops, and food center.Once again, thank you for choosing Raffles Jakarta. We look forward to welcoming you back for another memorable stay.Warm regards,RhanyAssistant Guest Experience Manager