Sutasoma Hotel Reviews

This hotel offers great service and is very clean and quiet. However, the noise from the adjacent room was quite noticeable. The breakfast was impressive with a good variety of options, and they even offered iced coffee. My family and I were very satisfied with the excellent facilities and service. I highly recommend it.

Always a pleasure to stay at Sutasoma. Their staff is so friendly and the breakfast buffet is really delicious!

Had a great stay at Sutasoma Hotel. The rooms were clean, comfortable, and well-maintained, and the staff were friendly and attentive throughout my stay. The location is convenient, with easy access to nearby restaurants and attractions. Overall, a pleasant experience and a great choice for anyone visiting Jakarta. Would definitely stay here again.

The location is good. The ladies work at the front desk need tomore friendly, i heard some friends saying the same thing. Loved the bakery shop there. Overall is good, we enjoyed our stay there. Thank you.

Checking in was decent, we had to wait 20 minutes for the room to be ready and to be fair it was new year's eve on Dec 31st so can't complain. The room is modern and upscale with a touch of traditional Indonesian heritage design. What I love most is the bed and bathroom..especially the rain shower plus the water pressure is perfect. We also received complementary cocholate as well to celebrate new year. Lastly breakfast menu was good, they served western and Indo menus, pastries and desserts. Overall was excellent.

Strategic location in central south jakarta. Great stay. Cleanliness room. Friendly staff.

The room was fantastic, very clean, and the decor was lovely. It offered great value for money. I stayed at two hotels in Jakarta, and this one was better than the other highly-rated hotel I tried. There was a female staff member, wearing glasses, who was incredibly kind! She even gave me her own hand sanitizer.

Nice cosy hotel. The bed was extremely comfortable. Breakfast could be improved with more options but otherwise great stay

An amazing experience staying at Sutasoma hotel. Got a really good deal from Trip.com. For the price it offered, we are satisfied with the experience even though it is only for one night.

Good value for money hotel

DO NOT stay here if you care about your family’s safety or your right to privacy. We are a family from Singapore, and what we experienced at this hotel left us disturbed, unsettled, and deeply concerned not just for us, but for other future hotel guests. We booked three rooms and stayed for a night on 21 June 2025: • 217 (my brother, his wife, and children) • 218 (my elderly mom and niece) • 219 (myself) On our first evening, a male housekeeping staff hand-delivered cake only to me and my niece, but not to my brother, even though he was in the room directly next to hers. Before giving the cake to my niece, he asked her inappropriate personal questions like who she was with and what room she was staying in. That already felt like a red flag. We brushed it off until something MUCH worst happened that same evening. While the rest of us went out for dinner, my 20-year-old niece stayed behind to rest because she was feeling unwell. During that time, 3 adult men claiming to be hotel staff and engineers knocked, and then proceeded to enter her room without permission, even after realising she was inside. This included the same housekeeping staff who had earlier delivered the cake and asked her personal questions. They claimed the smoke detector had gone off, but: • There was no alarm • No smoke, no smell, no flashing light • No phone call to the room, despite me filling out my phone number at the front desk • No tools, no inspection, no cleaning • Once they saw my niece, their story suddenly changed: “Oh… maybe it’s just dust. We’ll clean it tomorrow.” But they didn’t clean anything. They just left. The hotel never followed up, never inspected anything, and never gave us a proper explanation. This entry was not accidental and certainly not standard protocol. It happened minutes after our family left the hotel, and it was clear that they knew who was in each room and who wasn't. That made it feel coordinated, predatory, and honestly, like we were being monitored and an abuse of power, authority and privacy. Whether these men were hotel staff or affiliated with another agency does not matter. What matters is this: A young woman was alone in her room. Three unknown men entered using a false excuse, with no emergency, no consent, and no accountability. That is not okay. We have stayed in hotels all over the world. This was the first time we felt watched, unsafe, and unprotected despite staying at a supposedly reputable hotel with many good reviews. The hotel has still not taken full responsibility. We’re sharing this so no other guests, especially families with children, solo female travellers, or elderly guests has to experience this kind of fear, uncertainty, and violation of trust. Until this is properly investigated and addressed, I strongly advise others to stay elsewhere.

Clean room. Nice and kind staff. Good location for the food.

Very good place, nice and clean

Lovely hotel with excellent service and nice room. F&B is perfect and everyone in the hotel is so friendly and helpful. A perfect showcase of Indonesia hospitality! Must return next time!