Artotel Casa Kuningan

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

everything was amazing and you can connect the tv with your phone which makes entertainment system catered to yours truly. i am also very thankful to all of their staffs!

On first look design is nice and modern. But software needs improving. Front desk staff were not competent in English. Shower did not have a bath mat and showwr gels were in small tubes and was not replaced after Day 1. The bath towel also had a smell. Breakfast selection was quite good. But again staff were not competent in English. Location was quiet as it was located in the embassy row.

hotel are nice and cozy. room are spacious enough for 2 of us. location are central, easy to go around

It's quiet expensive compared to other hotels with city view in Jakarta. It really depends what you're looking for. If you want to stay somewhere quiet and cozy you might like this one.

Overall a good hotel, within the central district area. We only stayed one night, so no in-depth review. Staff is friendly and helpful. Negatives: 1) we arrived at 1530 and our room was not ready yet. 2) 2 small bottles of water is not enough. Extra water needed to be paid for.