We were in town for an unexpected loss of a family member. It was a difficult time, but we were so grateful for how each person at the hotel made sure we were taken care of. The compassion, kindness, and generosity of the staff helped us more than we could express. We weren't sure how long we would need to be in town for and the hotel didn't hesitate to be flexible and offer us availability day by day (being off peak season helped) The hotel itself was also wonderful. The room was clean and had a lovely view of the lake (front facing room). The front desk was responsive and went above and beyond to help in any way they could, but we were left to have the privacy we needed. The location of the hotel was central to everything we needed was within walking distance or a short drive. The restaurant next door, which offers a discount to hotel guests, was delicious and had exceptional coffee. We liked this hotel so much, we are eager to return under better circumstances.