Top rated hotels in South Padre Island

Holiday Inn Express & Suites South Padre Island
4.4/5100 Reviews
This is going to be straight to cut. I took off from office to travel to South Padre and being an IHG Member , paid through my precious points to be at ”The Resort”. Lobby was effective and felt that I am going to be at a great place. I had forgone my salary for the vacation. This is just to say that this is the amount of effort , money and time I spent for this holiday. Check-in was smooth and then the ordeal started. The front office manager told us that this property is not an IHG property and still conversion. The room assigned was super dirty , doors would not work , had an awful smell and it was worst than a motel. To top it , I was supposed to pay the resort fees. I just told them that I was not interested and for the next 4 hours in the property, I waited , called IGH helpline to be kept on wait. Nothing happened. Thirsty and distraught , the person on front office offered help in finding me another room and did whatever best he could. On my return , I called IHG again and was given 500 points to my account and no resolution. I need my points back which I spent for this stupid holiday. IHG - You really spoilt my vacation to the extent possible. Lastly , people at the property are excellent , helpful but they cannot change the awful and nasty property. Do not , for god sake , penalize people like this. If you intend to really respond , do tell me an email ID where I can send reservation details - give me my points back. At the same time , reasonably saying - I lost my hours , gas , effort and time . Equals out I have called your lines multiple times but unable to get someone - I am your customer and tired , I wrote on TripAdvisor.

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