Hotels Near Staffordshire Way in South Staffordshire District

We booked a private function room afternoon tea for my friends Baby Shower and from start to finish the staff were friendly, helpful, organised and nothing was too much trouble. Sabrina was great with helping to organise the day, with great communication throughout, I had to make a few last minute changes but again nothing was too much trouble. On the day the mommy to be was running late, we requested to move the afternoon tea back by 30 mins and this was done no questions asked, Lynn was the staff member on duty for the afternoon tea and she was fab and couldn't have done more for us of she'd tried. Honestly couldn't have asked for a better afternoon, thank you to everyone at the mount.

Excellent stay as always, very friendly staff. problem with first room got upgraded to a bigger room. David was very helful with anything that i needed he was there to help👍🏻 cannot fault my stays here

Not a bed place very quite

What a fabulous experience at this Holiday Inn Express! From the moment we entered we were welcomed with cheery staff who were always smiling and only too happy to help. The Hotel is very clean! Obviously the carpet will have some marks but you can see that they have gone to great lengths to try and remove these. Our room was so clean. The bed linen was pure white and the towels were almost new and very clean and fluffy. (The only downside are the room doors) As the rooms all have to have fire doors it is a little stressful every time a door has to be slammed shut! Be it morning, noon or night there is no option but to slam the door as it doesn't lock otherwise (Room 131 which I did report) Breakfast was all you would need and different options to accommodate everyone. I am Coeliac and was given GF cereal and GF bread toasted separately in the kitchen and covered in cling film to bring to the table obviously reducing the cross contamination issue. What a great relief! My only criticism would be how long it takes to order food through the day, this takes a while and reduces the availability of staff to serve from the bar, but not a biggie. Would definitely recommend this place and highly commend the staff for such wonderful Customer Service obviously guided by good Management.

This was literally a stop over during Covid an essential trip. Staff were pleasant and helpful. Our room upon arrival looked clean and we literally just crashed. However, inthe morning we discovered a pair of dirty socks from previous occupants left on the side cupboard and sachets of sweetener between the sheets and the mattress! Unacceptable at the best of times nevermind during a worldwide pandemic. Reported to staff who apologised and are handling complaint. Staff very apologetic but simply unacceptable.