The Olsen Melbourne - Art Series

Pool is v nice but no hot tub! . Room and bathroom spacious and comfortable. Reception staff were so helpful and friendly. Breakfast was excellent and happy hour in bar was most welcome. . Wish we had stayed here for longer. Will definitely book this hotel on next trip to Melbourne.

I had flown in from Brisbane and stayed at the Ovolo there for one night. I flew into Melbourne from Brisbane and I was just underwhelmed with everything from check-in, to the room, the amenities, etc. I didn't know there was an Ovolo in Melbourne until after the check-in. The Olsen should be competitive with their competitors. The Olsen doesn't appear to be any competition for The Ovolo. We do not have these chains in America but unfortunately, The Olsen missed the mark.

We stayed at the Olsen April 12 – 14. We have stayed with you at this hotel several times. I will never stay at The Olsen again and I’ll be very guarded about staying with Accor or Mantra. Room 101 was like being in a dungeon Breakfast menu very limited if you don’t eat eggs and meat. Breakfast service hopeless. I was served luke warm tea. The toast was thin, days old, very ordinary bread – that you charged $10 for – complete rip off. Really, is it so hard to get a piece of toast right ? I was told by the waitress that you served apricot jam – bur it came with marmalade. I asked for the apricot only to be told by another waitress that you don’t have apricot jam. Your cups are too thick and do not hold the heat. I did not go to breakfast on the second day – why bother ? Room service butter chicken was flavourless and the portion was four small pieces of chicken On arrival I found there were two tea bags in the room. I rang and asked for more. I had to make three calls and wait more than an hour. We left our room at 8am on the Saturday morning only to find that the housekeeping was not done when we returned at 3pm. When I complained about this we were told that we had to go to the reception desk to ask for the room to be serviced. Ridiculous. The mugs in the room leaked through the bottom. Very unappealing to drink from and too small There were no vanity kits with cotton buds in the bathroom. The whole stay was like something out of Fawlty Towers – if you don’t know that program google it. Fawlty Towers is a hotel that can’t get anything right and it’s so bad it becomes comical. There were also issues about parking I will never stay with you again.

I am a big admirer of Olsen art. The restaurant was good. My room was very dusty, I told the manager. The TV was working on and off! I will never stay there again.

Neat and functional hotel room with all amenities. The art decor is very pleasant. I felt very safe moving around the hotel when travelling alone

Hotel is stylish comfortable and convenient with all the amenities of a five star hotel but more personal. Staff were all fantastic and the restaurant was one of the nicest hotel eating experiences I have had recently. The beautiful heated pool and gymnasium were wonderful.

We have been staying in this hotel so many times and we couldn’t not notice how deteriorated hotel is now. Cracked sinks, and furniture need refurbishing asap. Also in our stay someone hit our car at the parking, if someone could contact us regarding this that would be great.