Popular Southlake 4-star Hotels

Enjoyed our stay

Power went out during stay at this hotel. It would have been nice to have been notified in some way of this rather than being surprised to enter into a dark hallway and having to carry out luggages and bags down 4 flights of stairs. Would have been nice to have been comped for inconvenience. The room itself was nice and clean however.

We chose this hotel last night because we like Cambria’s and it was barely off route. It is hard to find even running 2 different navigation systems. Upon entering it was very nice. The night audit gentleman was very nice and reassured us that the noisy wedding party could not be heard from our room and this was true. Walking down the hall we noticed every door was scratched horribly and in dire need of paint. Upon entering the room it was well put together and clean. The bathroom on the other hand was void of any bath towels, needed better cleaning there was long dark hair in the corners, the wall had toothpaste spray all over it the picture on the wall had unknown spray all over it and the chrome bar under the sink had a variety of foreign spots all over it. I cleaned what we would be touching with alcohol wipes I had to get by. The bed was extremely comfortable and the room was nice and quiet. I feel that during a pandemic the cleanliness of the rooms should be top priority. Especially in a bathroom. Otherwise it was a nice experience.

The entire staff from the associate greeting us at the door, to the front desk, to other associates in the lobby, pool area, outlets and housekeeper are amazing. It may sound cliche but it's true - this team is thee best in the area. Their 4th of July Eve event set up was spectacular to say the least. Having a well planned an executed process to order and pick up typical 4th of July delicious, by the way, meals and refreshments, ran like clock work - NO ISSUES. NO WAITING. Even in the 100+ heat, the pool, patio and veranda areas offered plenty of room to relax. While the actual pool is small, we still enjoyed a dip in to cool down and sat in a nice cool area enjoying the festivities. They had seating available for firework display outside, and our room faced the display too which I only found out after I ran up to the room for a quick trip, since our dog did not appreciate the noise. To top that off, they kept the grill going AND had a staged area for photo ops with props inside. Our accomodation were spotless.I was a hotel procurement manager in 160 cities for an airline and know what to look for - this hotel has an A+ .Plus I have been a Sales Manager and Star Training for another Brand. Dinner that night at Copeland's was awesome and our server Michael made my 96 year old dad chuckle about carding him for a glass of wine as he tended to our every need for refreshing our sweet tea and water. Bravo Michael. Can't say the same for the breakfast buffet hostess who needs a lot of training in hospitality. Yet, the servers for the breakfast buffet made us feel warm and welcomed even though we strolled in at 1040 and my children at 7 minutes to 11 - and told ”WE'RE CLOSED THERE'S NO MORE BREAKFAST”. The servers jumped in got them something to eat and we were out by 1115. So this hotel will now become our tradition for July 3 and 4 and we will extend our stay to longer next year as well as other dates throughout the year. The GM, Front Desk Manager, Housekeeping Manager and F&B Manager ALL are fantastic. We can't wait to go back.