My partner & I booked to stay here for one night. We solely booked this hotel to be able to use the spa facilities (pool, jacuzzi, sauna etc.) Of course, being a 4* star rated hotel this also enticed us in. I had briefly read reviews upon booking, all seemed ok; few complaints here and there but you get that with everything. The room was ok, a few minor issues that I wouldn’t expect to see in a 4* hotel (mould in the shower, a bath with no plug, wooden drawers peeling away, blue tack on windows? As well as being greeted by a fly in our room upon check in!) All of which, genuinely didn’t bother me too much. Once checked in, we let reception know that we would like to use the pool etc from 4pm, she done this for us and gave us our wristbands. Shortly after we strolled across to the Leisure reception, to be told that the “pool and jacuzzi are closed due to high chlorine levels”. As you can imagine, I was NOT happy in the slightest, as we only booked to stay here to use these facilities. I struggled to understand how this happened… Also confused as to why hotel reception didn’t tell us this when booking with them when we would be using the pool! I then decided to read reviews on this hotel (as I now had a lot of spare time), and was disgusted to see how many people have also had the same issue with spa facilitations being closed!!! Luckily for us, the pool reopened again within 2 hours and we got the chance to use the pool, albeit the jacuzzi was still closed. Breakfast the next day was okay, pretty average but no complaints, but to be honest we checked out as soon as we could. I definitely didn’t really enjoy the stay here and definitely wouldn’t return. I absolutely wouldn’t recommend to anyone that they stay here, especially if they’re interested in using the spa. It seems as though you’re not guaranteed to be able to use it, and shouldn’t be paying the prices when they are so unreliable…