Residence Inn Neptune at Gateway Centre

Needed a hotel for a timely family death (funeral). Clean facility and friendly staff.

Clean. Professional staff.

Modern, clean, quiet, comfortable and safe. Great experience. Travelled with one child and one teenage. King suite was perfect and comfortable. My daughter enjoyed the bath tub and higher end body wash. Would stay again!

It is a very nice and quiet location a few miles away from Asbury Park as it is much quieter and yet has full access to fun places in Asbury Park.

Amazing front desk customer service. Von at the front desk is amazing. Customer service skills are incredible and always focused on the guest experience!!! Marriott is lucky to have him on the team. His skills should be recognized and celebrated.

He was rude, unhelpful and unwelcomng

I enjoyed my checkin.Shannon gave me excellent customer service

I'm not one to write bad reviews but this place deserves it. We stayed here last month for the first time and had a horrible situation with blood stained sheets. After an evening getting drinks and dinner we headed back to the hotel for the night and after showering we discovered only a few inches down from the pillows were blood stains on the sheet. There is no way housekeeping could have missed it. The stains were in a palm sized splatter only inches from where the sheets were folded over. I called the front desk and advised them of what was found and was told by the NA to come down for a new room. We pack up (its now midnight) and head to Room B. Now Room B has a list of issues including a broken bed, the TV dresser in the bedroom was held up with newspapers, it was actually smaller than Room A. It was also dirty. I'm assuming it was room they don't normally rent due to the state it was in. The NA could have cared less about my concern and simply dismissed me when the keys were handed over. When I checked out in the morning the manager asked how the stay was, I explained the sheets, he had ZERO clue about it, and simply just said I'm sorry. I'm loyal to the brand and found the way the whole staffed handled it unacceptable. Do not stay here.

Hotel was clean and staff was friendly. Location was fine but nothing really within walking distance of hotel. The fitness room was closed which was upsetting because when I searched for Marriott hotels and used the filter for fitness centers, this should NOT come up. I have a big problem choosing this hotel b/c it has a fitness center and then it's under construction.