Danielle F
June 4, 2024
I never write reviews but I was treated very poorly and felt the need to share. When booking my room, I asked about having my daughter's birthday party here. I asked about having 10 kids, using the pool, and using a space to have pizza. The employee told me that would be fine and as long as no one else stayed in the hotel room there would be no extra fee, so I proceeded to book a room. I talked with 2 other employees before actually checking into my room. About 15 minutes into the party, I was told they no longer allow parties and that everyone would have 30 minutes to leave. There was not management in the building all weekend, so I had to talk to the manager on speaker phone. After arguing back and forth, Autumn told me she would charge me an extra $250 for the birthday party. I said I would not pay for that AND my room as the whole ordeal was not my fault and this was not said up front. The employee working that night told me she cancelled my room fee and just charged for the birthday (that cost more than the room). Well when I got home, I saw that I was charged for my room and the extra $250. I have filed a complaint and when I called again today, of course no management was available. Autumn was very rude, and after talking to other friends and family, it sounds like she has been rude to many people. I will never recommend this location again while it is under her management.