Fairfield Inn & Suites Springdale

We had booked 2 king rooms, upon arrival was informed that they had “over sold” king rooms and would be able to do 1 king and 1 double room. I did ask why they would sell more than they had and was told by 2 different front desk employees that that is how they do it. Also, this hotel is dated and normal amenities like hand soap in the bathroom is not present nor available. I don’t know how clean a hotel can be if the guest can’t wash their hands after a bathroom visit. Ultimately we travel quite a lot, and will not stay in this location again.

Fairfield Inns are mostly good, so I’m reviewing for this trip. At the most inconvenient time, it was discovered there was NO toilet paper in the room. Two toilet paper holders side by side on the wall — empty. I tried calling the desk, but the phone didn’t work. When I went down, I was told that the cleaning staff had been stashing toilet paper. And that they had to take it on faith that they supply the rooms. No. This is not a valid excuse. There’s such a thing as oversight, especially if there is a known problem. I told him they ought to not give the maids any toilet paper at all, and just hand out a roll at checkin. This may not sound like a viable solution, but from my point of view it’s better for the guest than being trapped on the john with no tissue in sight. There were no little shampoos etc, either, but I always bring my own anyway. I have to say that I’ve stayed in some pretty awful hotels/motels in my life, but never until today was toilet paper absent. Another complaint: there was a photo of a pool and jacuzzi on the Springdale Fairfield website, but when we got there, we were told that the jacuzzi had been filled in for a long time. For that alone, I won’t come back, but that’s just me. I choose hotels with jacuzzis, which are wonderful after a day’s driving.

Room was musty, air conditioner ineffective Lights in bathroom worked sporadically, toilet seat loose, shower curtain rod not fixed to wall so you could not close shower curtain. At least the bed was firm & the tv worked

Considering the price of the room I was very disappointed. The carpet in front of door was was raggedy causing me to trip coming in and out of the room. There were no complementary toiletry items and 1 very small soap bar. Remember that there were 2 people in the room. The shower curtain liner was too short to keep the floor in front of the tub try. There was always water standing on the vanity. There were unsightly patches above the tub. The lower part of the wall going into the bathroom had a nasty scrape probably done with the luggage cart. Too many problems for the price of the room.

We enjoyed our stay there and they went above and beyond to help me celebrate my husband's 81st birthday by upgrading us to a suite.

Unfortunately, this hotel has an outdated air conditioning system. It’s a wall unit and it leaked continually. The floor was wet the room was musty. Even the sheets felt damp. Clothing hanging in the closet was damp. There was mold around the edges of the sink. Some of our party requested to move to another room, but with it was no better. I was pretty disappointed in this hotel. I probably will not stay there again. The staff was very nice. And helpful. But the hotel just was subpar especially for the cost. The price was doubled for this time of the year because of that events going on at the college. However, I am paying $280 a night for a sub par for the hotel. I was not happy.

The hot tub was not working and one of the treadmills did not work in the gym. Breakfast was good each morning and the rooms were clean and quit. The service was great, no complaints there; we would definitely stay their again.

We stayed there 4 nights, but stayed in town anothe 5 nights in a diffetent hotel. We definitely didnt like the musty odor all over our clothes. We had to wash all of our clothes and send others to the cleaners after we checked out due to the stromg odor. Parking was very limited.

The rooms were beautiful and the staff was friendly but the pool area was really gross! Super dirty and had flies floating in it. Not our favorite for the kiddos but overall not a bad stay.