Residence Inn Springfield South

Basic needs, average stay.

I stayed at the Residence Inn – Springfield South on December 13, 2025, using my annual Marriott Bonvoy credit card reward. I am a frequent traveler, long-time Marriott customer, and Bonvoy cardholder, and I chose this property because I expected a reliable, comfortable stay from a brand I have trusted for decades. I was in town for an important family milestone—my mother’s doctoral graduation. After spending the evening with family, I checked in just before midnight. It was brutally cold outside, with temperatures approaching single digits, and all I wanted was a warm room and a good night’s sleep. Unfortunately, that’s not what I got. Upon entering the room, it was unusually cold. I turned the heat up, assuming it simply needed time to warm up. It never did. I eventually bundled up and tried to sleep, but later realized the thermostat had not changed temperature at all—the heater simply was not working. I also discovered that the toilet in the room was not functioning. Early the morning of December 14, I reported both issues to the front desk. Maintenance was dispatched, but since I was checking out later that morning, I was told the room would likely just be taken out of service. That did nothing to address the fact that I still had hours remaining on my stay in an unusable room. Maintenance was unable to fix either the heat or the toilet. As a result, we were forced to use the restroom in the hotel’s common area for the remainder of our stay—completely unacceptable under any circumstance, especially given the weather and the brand standards Marriott claims to uphold. At checkout, I was told a note would be left for the General Manager and that I would receive enough Marriott Bonvoy points to cover a future free night. Over 10 days passed with no call, no email, no message, and no points. Then, 17 days after the stay, I finally received an email stating that 2,500 points had been deposited into my account. For context, that is barely enough to buy a snack in the hotel marketplace—certainly not compensation for a freezing room, a non-functioning toilet, or the complete lack of follow-through. I have been staying at Marriott properties for over 40 years, and this was the worst customer service experience I’ve ever had. The lack of urgency during the stay, followed by the delayed and insulting response afterward, reflects a serious breakdown in both operations and accountability. If you are forced to stay at this property, check immediately that your heat works, your toilet functions, and your water gets hot—and if you are promised anything in response to a problem, make sure you receive it before you leave the hotel. This experience fell far short of Marriott standards.

I booked 2 rooms, one for my husband and I, and one for my adult kids. Upon arriving to one of the rooms, there was a big dryer blowing on the floor to dry the carpet and the room smelled musty. We had to request that they remove the dryer, then later request that carpet freshener be put down so that the room wouldn't stink. Also, I prepaid for both rooms, however upon checking my credit card balance, there was a $20 charge for both rooms equaling $40. I tried calling the customer service number and when inquiring about the charges, I was hung up on. I called back a second time and the person seemed to be helpful, but could not answer why there were any charges. We did not purchase anything and the room was left in excellent condition. I have not received a refund as of yet and I have not heard anything further to resolve this matter. It has been over a week and this feels really scammy.

Upon arrival after a long drive, I was simply looking forward to unpacking, getting some dinner, and settling in for a good night’s rest. Unfortunately, that’s not how the evening unfolded. At check-in, I felt more scrutinized than welcomed. The front desk associate questioned my company’s rate and asked for proof of employment. I provided my business card, including my title and position, but she still needed to confirm it with her manager. His response—an eye roll followed by a reluctant “I guess”—was unprofessional and made me feel unwelcome. I’m unsure what additional proof was expected, but the interaction left a poor first impression. After quickly unpacking and stepping out for dinner, I returned to the room to do a bit of work and get ready for bed. With temperatures in the 90s that day, I turned the air conditioning down to cool the room, as I prefer a cooler environment for sleeping. However, when I woke around 11:00 PM, the room temperature had not changed—it remained at 72 degrees throughout the night. Combined with an uncomfortable mattress, I had a restless night and woke feeling disappointed and unrested. As a frequent traveler and lifetime Marriott Gold member, I’ve come to expect a consistent level of service and comfort. While I generally have positive experiences, this stay was an exception. Regrettably, I will not be returning to this property and will seek alternative accommodations on future visits to Springfield.

Very nice hotel Great hotel, from check in to the very nice, updated and clean room. I have significant allergies and there were no strong scents or fragrances. We will definitely stay here again!

This hotel is tired. Wallpaper coming off, missing tile in the bathroom, caulking coming out in shower. The bed was reasonably comfortable, staff was friendly. Breakfast was pretty good although no bread, just English muffins and mediocre bagels

This was my first time staying at a Residence Inn as part of a large family reunion group. I was very impressed with the spacious suite. The room was fully equipped with everything that one would need for an extended stay. I did not need to use any of the kitchen as I was only there for 2 nights but I can see where this would be a wonderful layout for someone needing to stay a while. There were many, many outlets as well for devices. The desk, work area, even had a ***** for many outlets. The blow dryer was adequate for my medium hair. The room, as well as all the public areas, were very clean. I liked the sanitizing wipes available to clean the remote and other surfaces. Everything was in perfect order for my stay. The room was very quiet from hearing others but one of our party said they could hear people above them, I never had that issue. My only complaint on noise was the HVAC unit was rather noisy and it's placement in the room is right by the bed. It was constantly kicking off and on and in hindsight I should of asked the desk if they had earplugs. Honestly, that was the only issue I had but I have a hard time sleeping anywhere new the first few nights. The bed was very comfortable and I liked the bedding, very soft and cozy, perfectly inviting to fall asleep. I was very impressed with the breakfast provided. I am not a big breakfast eater and typically the food offered at hotel breakfasts seems to come out of a bag and gets heated up. The food was very flavorful, hot, and seasoned well. There were 2 ladies that came around picked up plates, offered bacon, I felt like I was at grandma's house and she was taking care of making sure we were all well fed. Those ladies did a wonderful job as we were a very large group for 2 mornings. The front desk staff was very nice and I seen people cleaning and taking care of things throughout the stay. We had a very large group and the room that was available to use was very nice as well as the spacious lobby area with lots of seating. We were able to spread out and have a very nice 2 day family reunion. I will definitely recommend this hotel to others and I will start looking at Residence Inn's closer when I travel.

This is a great residence inn. We have stayed here a few times, and we just stayed again over the July 4th holiday weekend. The staff are great. The room was very clean. They are doing a good job maintaining the hotel. It still seems new. The breakfast was good and is typical of the brand. We stay at a lot of Marriotts and residence inns, and this is a good place to example of the brand. We will be back!

I have been to the area a few times and typically stay down-town, but this time I decided to do something different and I am so glad I did. I was traveling for spring break with my high school aged daughter. Having a hotel with free ample parking, a pool, and a kitchenette was perfect for us. The kitchenette was adorable; we brought our own groceries and saved time and money by not eating out (which to me is always a cost killer when traveling). The bed was comfy, the space was perfect for hanging out in the evenings, the pool was a decent size and never crowded, and the staff were all super friendly. I also found the place to be particularly clean.