Guest User
February 14, 2024
TL;DR: Bed bugs discovered, manager's defensive attitude deters future patronage :( It makes me sad to write this, but, please save yourself money and do yourself a favor... and stay away. Despite initial optimism for the recently renovated August Jack Motor Inn, our stay was marred by the presence of bed bugs. Upon discovering the infestation, I promptly contacted the inn, hoping for a swift resolution. Unfortunately, the manager’s response was defensive and accusatory. Rather than addressing the issue with empathy and professionalism, he insinuated that I was attempting to scam the hotel. Why would I want to pretend I have bed bugs? Why would I spend $800 on bed bug exterminators to get rid of them? I've never had to deal with bed bugs and would never ever want anyone to deal with this. His dismissive attitude and refusal to provide any help has left a really sour taste, deterring any desire to return. 😞 While the location initially appealed to us, the presence of bed bugs (ew ew ew), the smell of cigarettes in the room, coupled with poor customer service has dissuaded us from considering August Jack Motor Inn for future stays. You'll end up spending MORE money trying to get rid of bed bugs while trying to stay somewhere “affordable”. :(