Guest User
November 10, 2023
Upani Cottages Google review summary 4.9 31 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Reviews Search reviews aalia merchant 1/5 2 minutes ago on Google First of all, The cottages are very far from the main hotspot of the city which is dal lake.The cottages have a beautiful architecture very beautiful landscape but the services provided are not worth the money and very pathetic. We had booked for 3 nights and for 2 days we were served breakfast prepared by housekeeper as there no chef available and when we complained of it we were very rudely told by incharge that we just had attended a big group few days back and hence we are on leave we were given hot water in buckets inspite booking for bathtub rooms and paying extra for it were could not enjoy it and when we asked to checkout on 2 day they were very rude and arrogant forced us to pay even though the whole cottage was vacant. Then on 3rd day we showed all pics to owners brother he apologized but we had just wasted our whole money we came on reviews based on Google but regretted after staying we could enjoy tea in balcony as the door glass was broken and linen was also not provided fresh every day and they were stains on linen the owner stays in another city and he is not been conveyed by staff that they are not even serving basic breakfast even though they charged us for breakfast we had proper breakfast on last day. We are attaching pic and shared with owner also so that owner improves it and others don't suffer. In pic there are dirty linen given, dirty floor, boiler not working even though lights are there, buckets in which like beggars we get hot water , for such a big room very small heater given , broken glass door which after complained tape was applied