Guest User
May 15, 2024
Location is fine but the hotel lacks hospitality, key card for our room was unavailable for 24 hrs as the previous guest took it with him and the hotel staff were quite cool about it. The lift was showing problem from the day we checked in and stopped working the next day, our rooms were on the 4th floor. They didn’t show any urgency to fix the lift as the technician was coming from phahalgam, again the front desk at the hotel were not bothered to get it fixed from a different technician in emergency. Bidet/jet spray in 2 out of the 3 rooms we booked were malfunctioning and not attended in right time. Hot water was available though