Hotel Grand Mumtaz Towers

A hotel inside a shopping complexes. The whole complex was shabby and cold. When we arrived the receptionist had poor understanding of English. The hotel was completely empty and the restaurant had a sign saying “Opening Soon” printed on paper and stuck with tape. This was like a warning of a poorly operated establishment. Rooms: Warning Noise: look outside your window and check for the generator next to it. The first room we were put in was right next to it. When I asked to move they said it was not a problem it will be off in 30 minutes. It did go off but we had to bear that noise for too long. Warning Cold: the room was like a fridge. It is large and sp****ly furnished. There was no way the heater/AC was going to make it bearable. After two hours of complaining and multiple visits by “technicians” and other foolish people they moved us to a smaller room where at least a tiny bit of heat was coming from the heater/AC. They supplied another tiny fan heater and by about 11pm the room was bearable. The bathroom remained like a fridge. Warning Dirty Bathroom: the bathroom had long hairs in the sink and on the floor. You could see dust in various places. The water that filled the bucket was yellowish! Rusting pipes or worse? They didn’t switch on the hot water so we had to ask them. It obvious there is some pressure pump on the hot side but none on the cold supply so it was difficult to get warm water. It was either scolding hot or freezing with a tiny movement of the adjustment. Warning Restaurant: the place had a forlorn and empty feeling. All the tables had a layer of dust which showed that they had no guests for a long time and nobody expected they would come. The food was pathetic. Service: this place was like a comedy sketch. The characters were surly and not at all understanding to the meaning of dealing with guests and seemed completely oblivious to the obvious failures as though this was normal and to be expected. The owner must be loosing in crores their investment in this pathetic attempt at running a hotel.

No it was not amazing. The service is poor specially restaurant service. they don't have menu to select food of your choice. Tea bags and milk pouch were provided only first day...they remain out of stock... have one excuse or other. Unprofessional staff.

Yes, you read it right. Leave aside that a hotel spoils your trip by some shortfalls, This property has the capacity to SPOIL your trip even before bookings. They have listed one number of Mr. Rajiv as their first point of contact whom I attempted to call and them sms (well within the regular business day and hour) in India. Firstly he doesn't bother to respond and when he calls back good hour later, his opening statement is "Kaun ho Tum, kabhi landline per call kartey ho kabhi Mobile per (who are you, you are calling on landline and then on mobile) in his MOST derogatory tone. He has no intent to even know who you are and calling him for what reason? After having travelled for over 20+ years, this has been the MOST RUTHLESS and UNWELCOMING attention I have got from a sales person. Dear Owner of this place, Trust me there are better ways to ruin your business, you dont need to scoop down to illtreating your potential customers even before they have booked the properties.