When we got to our room and the heat didn’t work. We tried for over two hours before calling the front desk. They put me on hold for over 5 mins so I hung up. When I called back out of frustration after another 1/2 hour, they sent someone up. He agreed the heat wasn’t working but told us at 11:15pm, to wait a little longer and if it still didn’t miraculously start to work he could put in a maintenance request. Not sure how that would help when we were only there one night. We asked for more blankets and slept in the room with no heat. The next morning at check out, the clerk told us he couldn’t do anything about the bill because we booked through *******. He assured me he would have if we had booked directly with them! Frustrating!
Side note: the bath tub and bathroom in general were not overly clean.