Westin Hotels in St Julian＇s

We arrived to find that we did not have a room. We were staying for 2 weeks as we were getting married. Easy jet had cancelled our flight from Gatwick. I informed the hotel of our change of date which I had on my phone. Can you imagine how we felt? We also had 8 rooms booked for family. After half an hour of total stressed they found our booking under Kevin Kevin!! The hotel receptionist was going to provide some Prosecco and was also asked to book 3 taxis for my self and bridesmaids on Saturday 1st October, I asked several times if he had done this he assured me that everything was booked and not to worry. Saturday came no taxis and no Prosecco. Had to book ourselves, meaning we were late for my wedding. The hotel itself is dirty, I found dried blood and holes on supposedly clean sheets, mattress was threadbear. The rooms were swept once in the time we spent here. New staff are always being trained, obviously they don’t keep them very long. The showers are small dirty and bathroom tiny. Hardly any storage facilities. You have to pay to hire a fridge. There are no facilities to iron clothes and the hairdryer smells of burning when you use. The air conditioner in the room causes everyone to have sore throats. There are no disability facilities, the stairs are narrow, there is one lift that is very small. I seriously would advise that you do not stay at this hotel

Excellent property with great location, extremely clean and comfortable, super friendly staff. Teo was extraordinary! He was a true example of excellent hospitality. He made our trip more exciting in Malta by guiding and giving us tips about the city and the attractions to cover in 72 hours. He made sure that everything was arranged for us accordingly. I couldn't thank him enough for the excellent level of service he had rendered. We will surely visit H Hotel on our next holiday and expect that will recommend your hotel to our family and friends.

It started really well, until the fire alarms started, then the fire doors went into action, then the Lifts went out. Called reception they said they was dealing with it don’t worry. No communication with the Manager until after 2 hours, which I had to walk down 10 flights of stairs to reception. The manager did not apologise for anything, just that he was trying to sort out an outage from a toaster next door. Never mind that the alarm was going off every half hour. We even had a visit from an Engineer who blown out the cobwebs from the ceiling alarm. It is a same as a paying customer there is no respect from a Manager of such a large hotel chain. I am amazed as to his attitude and that nothing is in place to inform the guests as to what is going on, by way of a phone call to each room or some gentle reassurance from management. If that is their reaction then I dead to think what would happen should this be a real situation.

The rooms were nice. The outside pool is not open, but the inside pool and sauna are open, but the buildings are far apart, so you have to go outside and walk, which is very inconvenient (thinking about having to walk a bit after washing up... I also gave up on swimming). Other than the fact that the swimming pool and breakfast area were far away, I was satisfied.

The hotel is in a good location. There is a small shopping mall opposite and there are shops below. It may be inconvenient if you have a lot of large luggage, because the vehicle cannot drive directly to the hotel gate. You need to get off the car on the hillside and walk in with your luggage. There is no service staff at the intersection to greet those who take the luggage. The front desk staff and restaurant service staff are very enthusiastic. The room decoration is relatively new, but the quality is average. The building next door is currently under construction. When getting a room, it is best to tell the front desk staff that you request a room further away.

The location is far from what I expected. The hotel it’s self is in the middle of a shopping mall, with amenities such as the pool and restaurant the other side of the mall. The area is bang in the middle of the night club strip, full of party goers and cheap bars and clubs. The area stinks too! But if you’re visiting for a week of drinking, I guess it’s the place to be?! However, being a small island, using bolt taxis, we managed to avoid the area completely and get to nicer areas with ease. The hotel it’s self is clean, modern and spacious. We went in September, off season, so we never had trouble getting a sun bed at the pool, but it is small and I can imagine in peak holiday period it would be a night mare! Charts music playing at the roof top pool, so it’s not the relaxing type, more for young people and day time drinks. Indoor pool basic. No jacuzzi or steam room/sauna ect which I would expect. But quiet and more relaxing vibes. The staff were pleasant and cleaning staff were attentive. Breakfast was the same every day, basic but enjoyable. With pastries, fruit and full english. I can’t really fault the hotel it’s self, other than it being based across two wings. Just the area in which it’s located let’s it down really. It’s for young party goers really. That modern, urban type of hotel. Karen, the trip representative at the hotel was awful. She seems polite and helpful ect, but didn’t care about the guests. She sold us a compete lie. Recommend the Fernandez boat trip and I won’t get into it but it was nothing like she described and was terrible. She tried to push the hop on, hop off bus on us. And was rather rude when we decided not to take it. We asked for recommendations for what to do instead and she said if we don’t go on the bus we may as well do nothing but stay in the area, what a load of rubbish!! Hope this review is helpful. From a 23&25 year old couple, wanting a holiday where we could explore Malta but relax within the hotel.

The hotel has a perfect location. I will come back ,I loved it. However improvements are needed: Breakfast:Fruit juices are terribly diluted to make things worse served on 10Cl glasses. Better pastries would be welcome. Room needed repairs broken floortiles. Elevators have seen better days. A 4 E coke at the pool is rather extensive. But still I loved the hotel.

Nice location if one is looking for a seaside holiday. Quiet, peaceful with lovely views of the sea. If one is looking for a location that is easy to travel around, then staying at Valletta might be more convenient as the bus and main ferry terminal is situated there. However, if one is touring by car / taxi then the consideration where the bus terminal is would be less important. Filling breakfast (though it doesn’t vary very much from day to day) and serves its function of filling one up for the start of the day! Rooms are neat and tidy, some areas show wear and tear but does not affect the overall functionality of the room. Good and clean comfy beds. Excellent service by the hotel staff who made the stay enjoyable. We unfortunately had an accident with the sliding bathroom door but the hotel staff did their best to make the rest of our stay as worry-free as possible.

The hotel is quite old - not sure if it is recently refurbished. Our balcony is right next to the path to the beach with a connecting door… very noisy in the morning and totally lack of privacy. And it was not communicated to us upon arrival. The safety box in the room is malfunctioned… so I carried all my valuables with me. Unfortunately, on our way back to hotel, our passports and cash got stollen… I requested for make-up service the second day (we stayed for two nights) but nobody came. So we didnt get the room made up. Very disappointed. The view from the room is probably the highlight. And the access to the pool of the sister property is a perk. Reception team is not friendly. Never provided proactive service.