Bella Luce Hotel

Really poor show from the hotel. This is on behalf of my grandparents who stayed there from the 28-2 September. My Grandad is blind so finding the correct setting is always tough we did notify the hotel and they did try their best to accommodate upon arrival. The room was nothing special for the close to £200 fee a night, wifi was non existent for them during the entire stay when in the room. No AC unit so the room was hot too again poor for £200 a night. When arriving back at night the lobby was pitch black and no way to turn any light on making it very hard for my elderly grandma to navigate her and my grandad who is blind through the hotel. Today when leaving, zero effort was made to help them with their bags and they had to do that by themselves whilst trying to get downstairs. It is a tired hotel and isn’t worth the money they charge! Expected better and feel rather let down by the service. Hope to hear a reply or response soon.

Not sure how this has excellent reviews as we have just visited and we were really disappointed. They really need to up their game and although the food and staff were great we will not unfortunately be staying again, unless there are improvements. I would not therefore recommend this property at the current time unless it was just for a long weekend stay or for the Gin tasting which was really good. It sounds as though we stayed in the room described in the previous review. The bed was uncomfortable, the shower and toilet didn't work, the room was really small and cramped. We also had a cold shower and it also made a loud noise! I would have hoped that if the previous reviewer had complained in July it would have been repaired by now! It was also really noisy in the room we were in and as we were there for more than a couple of days, we didn't sleep well which is not what you want on holiday. There were also many people coughing in the hotel while we were there, there were absolutely no covid controls and poor ventilation throughout. More and more people seemed to be coughing as our stay went on. They really need to look at their Covid Risk assessment and review. Nobody thought about simply leaving doors/windows open throughout and particularly ventilation in the restaurant. Another good thing about this hotel as I have said is the food and they are good particularly with food allergies which should be commended. The restaurant and bar staff were also always very helpful and their service was excellent. So, great for food, gin, rum etc. but not so good to stay at the moment for more than a few days.

We stayed for 4 nights Saturday -Wednesday. The restaurant was only open on Saturday night…closed for the rest of the time. The one meal we had was fabulous but no one recommended alternatives for the 3 nights that were closed and as it’s out of town, it proved relatively difficult. The hotel has seen better days. Our room was small, bed uncomfortable, pillows lumpy. The hot water for the shower only came on it you ran the hot tap in the sink and the shower at the same time. 10 full minutes later of cold water, a terrible noise came out of the pipes. This continued for the length of the shower. On the last morning we could only get a cold shower. The outside area was uncared for…****s growing up around the pool, leaves everywhere. The pool wasn’t clean Terrible stay and definately wouldn’t recommend.

We booked this hotel within 3 days of arriving at the end of March. Then unbelievably a day later we got Covid. We knew that our booking was non refundable but we asked the hotel if they would provide a voucher for a rebooked visit as the ferry company, Condor, had done for us. They refused. Very unimpressed.

Yes Bella Luce is a quirky hotel. But we had a great time staying there. Breakfasts were delicious and the staff very helpful. A new staff member turned up. I think his name was Will. He was a great addition to the staff. Always there to help and offer any advice on bus time tables etc. The hotel could do with a little tender loving care and I hope that happens in time. Thanks Bella Luce staff, we had a great time.

I couldn't agree more with the previous review - "whatever this hotel once was, it isn't now". We paid £230 for one night's stay here, and for that reason expected a 5-star experience. What we did get couldn't have been further from this. After checking in we were shown to our room. The corridors were littered with dirty laundry bags (the receptionist explained they were there because the hotel was fully booked - not sure how that's relevant!). There are lots of stains on the carpet as you walk up the stairs to the rooms - not nice. Our room was spacious but with plenty of signs of wear and tear. The sofa bed our daughter slept on was ridiculously uncomfortable and I ended up draping a duvet cover over the mattress to make it comfier for her. We headed to the pool area as our daughter wanted to swim. The pool area is nothing like the website photos. The pool is dirty, there was a hose draped across from the building to the pool causing a trip hazard, there were two green bins with open binbags with flies buzzing around next to a huge marquee which has seen better days. This pretty much blights your view when sitting by the pool. It is so very rundown. So disappointing and again not what you expect from paying the price you pay to stay here. We left pretty soon after to go to the beach and returned in the evening to go to sleep. The noise was loud from the bar below. Someone else mentioned the walls being paper thin and I agree with this. More disappointment in the morning with breakfast. We were asked if we wanted coffee or tea - we asked for cappucinos only for the waitress to say "we don't do "special" coffees in the morning...only cafetieres". Again, what are you paying £230 for bed and breakfast for if you don't even get a "special" coffee?! We travel a lot and pay comparable amounts per night and really what this hotel offers is barely worth paying over the rate of a Holiday Inn/Travelodge. Avoid!! I think the most disappointing part of all of this is that on previous poor comments the owner/management has replied saying they will look into it, review their practices, etc etc, but clearly that doesn't happen. Unless something radical changes at Bella Luce, I can't see them continuing to be fully booked for many more summers.

I have stayed in this hotel several times before and it has always been excellent. As all hotels they have had to adapt to the challenges of Brexit and Covid and on the whole seem to be managing well. Sadly not quite enough staff and some minor updating could have been done during lock down ready for re opening. If the pool was cleaned and covered at the end of the summer that would make a great different to overall appearance as it looks very scruffy now. Well done all the staff who were working, we had a most enjoyable stay. On a point of Covid recommendations, a secured to the floor hand sanitising suit at the entrance would be good and another going into the dining area. A few half full mucky bottles lying around did not give confidence. The secured ones are very attractive long stainless steel poles with a container on the top and are foot operated. Totally safe.

A couple of weeks ago we were guests at a wedding at the Bella Luce. Like all Guernsey hotels I believe they were short staffed and we had to wait for food and drinks a little longer than normal. However, the staff were absolutely lovely. All our requests ( mostly for more wine) were met quickly and with friendly politeness even though I’m sure our table were a bit of a pain the more we drank. (Sorry) The lovely local pair who waited on us looked after us so well even though I’m sure they were under a lot of pressure. Thank you Indy (I think) and your friend with the septum piercing.