We arrived at the property and entered the lobby. There was a sign that said we had 15 minutes to report any issues we may have had with the room and they would give us a refund. We checked in and went to our room. There was nothing spectacular about the room as we already knew given that this hotel was a cheaper option than all the other hotels near the festival we were going to. The tv didn’t even work, but we weren't going to be in the room much anyway. As we were eating, I noticed a roach in the room and killed it. We had somewhere to be so we said we would come back later to report what we saw. We left for what was most of the day and then returned to the room being “cleaned.” I jokingly said I wonder if the roach is still there. To my surprise, it was. Dead in the same place we left it. The bed was poorly made. They replaced the towels with fresh ones, but the bathroom was not cleaned and the floor wasn’t swept or mopped. We didn’t even stay for the remaining days we had left. I didn’t feel like the property staff even cared that we had an issue with our stay. I was just told that we could get a refund for the day that we didn’t stay. It seems like this happens a lot because they weren't fazed. There were no apologies or any sort of care that we were dissatisfied. I would NEVER stay at another Days Inn if this is how they handle a dissatisfied customer.