Suburban Studios Quantico

The room was average, the carpet seemed old, the bed was nice and it was very quiet I. The evening, however my only complaint was the lady who checked me in was very rude and not friendly at all, the answers to mynl questions were very short sided and rude never once did i get a nice reply...I would give this property a better review but the front desk ruined it for me.rude behavior doesn't work when you are a front desk clerk...

I enjoyed my stay customer service are really great on resolving issues . Had a minor issue when I got to the room and I reached out to front desk they handled the problem immediately

Hotel seem cleaned at first. Got to our room and opened one cabinet and there was a cockroach. Went to front desk and told them. Asked for a different room on a different floor. They did switch us rooms and floor. But all i could think about was that one cockroach and it ruined my stay.

Bed extremely firm very uncomfortable. The whole hotel needs updating with scratch marks on all the walls finger prints on ceiling , rusty mirror, hole in wall. Checked out did not even stay overnight

Room was clean everything was fine only small issue wish the heating was a little bit more warmer it goes go to 78 the highest just felt like the air flow was cooler then the temp showing on the wall . But it was a great stay will come again.

I will definitely stay here again. Only issue was the direct tv connection was not good and Wi-Fi. Staff was very friendly and facility was very clean.

RUN AWAY! I had the most disturbing experience checking in at this hotel. Jen at the front desk is the rudest person I have ever met. When checking in I asked if I could use my Apple Pay and was rudely told by her no because it’s a scam. A simple no would have been sufficient. I then made the rhetorical comment “I wonder how people are scamming with Apple Pay” that was been Jen in a rude tone said “Oh don’t know ask a scammer. I then asked if I could use a different card and was told yes but my card on file was declined. I then said if you want to use the card on file I just checked and there are funds to process the transaction. She then asked me 3-4 times if I was sure I had money in my account. One time would have been appropriate. At this point I am slightly bothered by how I was being treated. She basically was insulating that I was a theif and scammer but I kept my friendly demeanor and was happy the process was almost over. This is when everything went downhill for good. My 19 year son was standing behind me and I said “I’m going to the room to use the restroom and can you start unloading stuff from the car and I will come out and bring you the keys so I can go to target. That is when Jen said “there better be no funny business my boss kicks people out all the time”. This startled me and asked if it’s safe to stay here. She then looked at me weird and I stayed. If you have to kick people out all the time you must have issues. This is when Jen stated “we don’t kick people out frequently”. Mind you I’m 36 years old with adult children. My 19 year old child standing next to me didn’t even open their mouth during the entire process so there should have been no reason for this comment. At this point livid as I’m being treated like a criminal and now have been talked to like trash for 20 minutes. I decide to keep my friendly demeanor during the entire process. I then asked for the general managers business card which she told me that “she doesn’t have any cards for him”. I then asked for his email address and was told “he doesn’t have one and I can call on Monday because he won’t be back until then”. When leaving I politely told her that I was disappointed with how she treated me and stated I will be contacting choice and left. She huffed and shrugged her shoulders like I was bothering here and stayed “I don’t want to get a phone call in the middle of the night because she is annoyed with problems on her days off”. During my stay I spoke with other guests and they all told me she is the rudest person they have ever met and just avoid the front desk when she is working because she gives attitude if they need anything like guests are a bother to the staff and the police have to patrol the property. I have never stayed at a hotel that police patrol the property so that will tell you what kind of the place this is. I felt unsafe during my entire stay and I did ask her if I could go stay at a suburban somewhere else in the state of Virginia (I d

DONT STAY HERE EVER. Jen at the front desk is the worst. I was very nice even after her speaking me like I’m trash for ten minutes. Find another hotel. If you have kids she will threaten you for no reason. This business losing a lot of good guests due to her behavior and this place is now attacking a rough crowd. It’s to bad management didn’t retrain her prior because I use to stay here a few times a year and as long as she is employed by them I will staying at the Marriott! If you read the reviews she has so many complaints about how she treats people. Hopefully ownership gets wind about the issues at this place because Jen is a manager and she is destroying their business.

The stay was very nice i like the room it was very nice