Bally's Lake Tahoe Casino Resort

Bally's Lake Tahoe Casino Resort Reviews

Bally's Lake Tahoe Casino Resort

55 Hwy 50, Stateline, Nevada, 89449View Hotel Details
Bally's Lake Tahoe Casino Resort
Bally's Lake Tahoe Casino ResortBally's Lake Tahoe Casino ResortBally's Lake Tahoe Casino Resort
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Bally's Lake Tahoe Casino Resort Guest Reviews

3.6/5
110 review
Verified reviews
Location3.7
Amenities3.5
Service3.7
Cleanliness3.6
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All reviews(110)
Positive reviews(8)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Classic King Room
Stayed in Feb 2025
Couples
1 review
1.5/5
Posted on Feb 18, 2025
It was a terrible experience. We reserved A non-smoking room though trip.com but when we arrived, we were told that the non smoking request information was not shared with the hotel. When we asked for a non-smoking room, we were told it was not available. I showed the manager our reservation and he told me that the reservation doesn’t matter because we went through a third-party. The manager was extremely rude and condescending and told me next time not to be so cheap if I wanted to book a room, I should’ve booked it directly through them to ensure a non-smoking room. We will never be back.
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Keith
Premier King Room
Stayed in Sep 2023
Couples
1 review
2.2/5
Posted on Sep 8, 2023
Trip.com did not send my reservation to hotel. I had to contact them 3 times to get them to confirm the reservation with the hotel and they can see my reservation. We booked a premiere King with lake view for 3 nights. The room advertised on the website was almost close to the room we got. We did not get floor to ceiling windows like shown on the website. We had no A/C the 1st night, when Air conditioning is advertised as an amenity. We called it in, they fixed it, but then it stopped working again within 6 hours. In the afternoon of the 2nd day, we had no A/C again and then the A/C unit started leaking and destroyed the ceiling. We had to ask to be moved. They blamed it on condensation and didn't want to move us. They downgraded us to a smaller room and different room type, a 2 bedded Queen room with lake view. Upon check out, the hotel charged us for Valet parking and self parking for all 3 nights. The hotel charged us the total cost of the room each night, because Trip.com did not send the payment to the hotel. The hotel said we charged your card because we didn't have the 3rd party payment card on file for your reservation. Never once did any hotel staff apologize for the problems and they refused to upgrade us or provide any compensation for the problems. No service recovery at all.
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Kimbeau
Classic King Room-Smoking
Stayed in Oct 2022
Couples
1 review
4.5/5
Great
Posted on Nov 17, 2022
Overall it was a terrific experience, Disappointed in the restaurant, the service was not very good I enjoyed the food. There was a language problem which made it difficult and our order was wrong. The room was wonderful, One of the reasons I always book there is for the experience at the pool and waterfall. The waterfall was not turned on and trying to get service from the woman who checked us in and gave us towels was actually pretty terrible. I especially want to comment on the service we receive from the bellhop, a wonderful man who went out of his way to give us the best service of all.
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gemma flor pepito
Classic 2 Queen Room-Non-Smoking
Stayed in Jul 2023
Family
1 review
4.0/5
Very Good
Posted on Jul 12, 2023
good location but expensive parking. room are spacious. rugs are old.
Sovicheanou
Classic 2 Queen Room-Non-Smoking
Stayed in Sep 2022
Family
3 review
3.7/5
Posted on Oct 17, 2022
Everything is great! I do love it. Reasonable price which everyones are able to stay. I’d love to go again next time
Zoe Kuo
Classic 2 Queen Room-Non-Smoking
Stayed in Mar 2022
Other
7 review
4.2/5
Very Good
Posted on Apr 14, 2022
Good!
Guest User
Deluxe Two Queen Room Non smoking
Stayed in Jan 2025
Travel with friends
3 review
4.7/5
Amazing
Posted on Jan 14, 2025
Very close to the ski resort
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Guest User
Deluxe Two Queen Room Non smoking
Stayed in Nov 2023
Family
7 review
3.0/5
Posted on Dec 22, 2023
The room has been renovated, the bathroom is not old, and overall it is good. The shower water pressure is very low, and the water was not hot enough on the first night. The parking lot is charged. The environment looks like it has been abandoned for a while, with thick dust and garbage.
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Aohusizhaokuangyi
Classic 2 Queen Room-Non-Smoking
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Very good 👍🏻
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Guest User
Classic King Room-Smoking
Stayed in Oct 2023
Couples
5 review
4.0/5
Very Good
Posted on Oct 15, 2023
Surprisingly great
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