To be honest, I can't point my finger on what was wrong but overall I felt the Hotel was not good value for money. We stayed here for a couple of days on our road trip to lakedistrict and scotland. We arrived there early morning and wanted to catch the early steam train and cruise (which is like 10 mins drive from here). The check in was late so we requested if they can keep pur luggage. We had a lot of luggage (as you can expect with 2 kids) and didnot want to keep it in some unprotected car park. The lady at the reception encouraged us to take it with us and said that lake district is a safe place and you don't have car break ins here. I asked her that we would prefer if this can be kept at hotel to which she replied that they don't have a cloak room and it would be in the office which is not safe. I was left a bit puzzled as i thought she earlier said that lakedistrict is a safe place. Anyways we took the luggage with us and arrived later in the day. We were allocate a room on first floor and as the hotel is old, there is no lift.It was a task to carry everything upstairs. The hotel is cosy with real fireplace and comfy sitting places around it and board games to keep kids engaged. The bed room was big with a double and 2 single beds. There was an issue at night, around 2-3 am, the heating stopped and the room became cold. I woke up and tried everything, went down but there was no one at reception. There was a number but i didnot call immediately. I called around 6 and he said he will do something. The heating came up after that. Later in the day I went to the reception and the lady said in a "matter of factly" way that all hotels switch off heating at night (honestly this was the first hotel I have seen who does this) to save cost. I told her that my kids have cough and it doesnot help much.She said the windows would not have been closed properly. However, to give credit, she did offer a blower for the room which we accepted. The next night I opened and closed the windows properly and actually it did make a difference. The heating did go off however we didnot need to switch on the blower till 6:00 am. The breakfast on sunday was good but on week day you need to order what you want , there is no spread on weekdays. There is jacuzzi and sauna (which was not working). I used Jacuzzi and swimming pool and it was totaly empty so had a nice swim. I liked the hotel and staff. It's a niche hotel and I am pretty sure if you go with right expectations you will like it. You may also like it as solo or couple traveller. For family stay, you should go with right expectations as it may not be ideal.