Hyatt Ziva Rose Hall

Best place to stay in Jamaica. The service and good exceptional. Great staff that’s friendly and professional. This was my best anniversary ever. Thanks to the great staff at Hyatt Ziva. I appreciate all of you so much. Much love and respect.

My wife and I, along with our daughter, recently stayed at the Hyatt Ziva Rose Hall 2/16-2/22. We have never had issues staying at Hyatts in the past. This was by far the worst Hyatt experience we have ever had. Not close to worth the amount we spent for our vacation. We had significant issues with this trip. 1st, we booked a club level room and paid 30% higher for club level and the club lounge was under renovation for entire stay. Unfair to advertise club level then not have perks available. The only perk to club level was having our own lounge 24/7 available. When we were told that the lounge was closed, my question is how can the hotel advertise club level, charge 30% higher then fail to have the one and only perk available!!?? Hotel manager and staff had absolutely no answer to that question. 2nd, we found a cock roach in first room. Unacceptable for a 5 star resort. We were moved to a 2nd room. The bathroom door handle would continually come off in 2nd room. Both rooms dated and worn. Not satisfied with quality of room for a 5 star resort. Finally, high school senior trip was booked by your hotel. 300 people from that High School there with over 100 of them being mostly 17 year old kids. To say they disturbed guests is an understatement. The pool bar bartenders would serve the teens all morning into the afternoon. After the constant deluge of orders from the teens at the pool, the pool bartenders would say everyday early afternoon that they were on a "water break" and refuse to serve the kids. However, the same pool bartenders then refused to serve myself and my family as if we were guilty by association. We had nothing to do with that trip. But the bartenders were not trying to determine who was with the trip or not. They would essentially shut the bar down several hours before the time of closing. Then we would try to have a drink at the piano bar in the evening after dinner. At 10 pm, entire 300 kids/parents from trip came for Karoke and took over the lounge. As a result, we left to go to another bar (Union Jack). Then entire HS trip went over Union Jack since they were kicked out of piano bar. Again, had to end night early since Union Jack was overwhelmed. Completely unacceptable for a 5 star hotel. My suggestion is not to book a high school trip! Hyatt knew about high school trip since there was a banner up in lobby welcoming High School! I attempted to have Hyatt rectify these issues and credit me accordingly. I posted this feedback (abbreviated) on Hyatt’s customer feedback section. The response from Hyatt was a boilerplate "apology" e-mail with nothing being offered, no one from customer service contacting me and no real solution other than hoping they could meet our expectations at the next stay at this Hyatt hotel. Other hotel chains were excellent with regard to customer service and rectifying issues for much smaller problems. As a matter of fact, I had a hotel chain recentl

What an amazing and stunningly beautiful resort! Our family of 4 (kids ages 10 and 7) had a fantastic spring break at the Hyatt Ziva Rose Hall. We tried all of the restaurants and every meal was delicious. My favorite was the French and my husband's favorite was Italian. Our room was very comfortable with the most beautiful view of the ocean. The staff here all work so hard to give guests a truly comfortable and relaxing vacation, we are so lucky that we stayed here. I absolutely loved that both the buffet restaurant and the Calypso restaurant have views of the ocean - I just loved breakfast and lunch at Calypso while looking out at the ocean. The ocean swimming area is small and quiet, not a huge beach, but really beautiful and definitely enough space to enjoy swimming in the ocean. My kids can't stop talking about the games they played by the pool and the nightly entertainment was fun. I especially loved the talent show and the Violin player. Union Jacks sports bar was really fun in the evenings. If I could give more than 5 stars I would. Jamaica is a beautiful country and thank you to the Hyatt Ziva Rose Hall staff for an unforgettable trip. We loved every minute!!

Recently stayed at the Hyatt Ziva in Jamaica. Amazing location! Super friendly and accommodating staff. We all went for a wending and had a fabulous time.

We had a wonderful stay. Happy I didn’t let the reviews sway my decision to stay here. Staff were friendly and accommodating. Food options were good and tasted great! We will definitely be back.

This is not my first time here and it won’t be my last , I can always count on top quality service, food and beverages when I stay here . It a must , I will be going back with family again soon for another amazing adventure. The activities and options are endless…

24 hr food service

I stayed here for my 40th birthday with family. We had a great time. The entertainment was good. It's plenty of restaurant to eat at and the pool and beach was amazing, The room was spacious and clean. My only issue was that a lot of the Jamaican food was very spicy. I highly recommend this resort.

Beautiful property, the staff so friendly and helpful.