First time in Steamboat Springs. Called in advance with requests with the understanding that they are not guaranteed, but did not meet one request. The villa is dirty and beat up. There is hair in the bathroom floor and it feels dirty. The toilet is missing a cap. We just went and bought bleach to clean it. It is a two bedroom villa with a view of a rooftop. Called front desk and was told that the owner villas have room priority. I asked if we can be moved and was told no. Asked if we can get a refund so we can go to another place and was told no. Should have booked with the owners and not through Sheraton since we were the bottom of the barrel. Awful way to celebrate a birthday. Won't be back and will go back to are usual Vail where guests are valued. Was excited and now stuck and disappointed.