Holiday Inn Express & Suites Stevens Point

All good no dislikes

The check in was excellent. It was fast and got in right away. The room was large, and the temperature controls worked well. Looks like it had been renovated recently, but there was a shortage of outlets. Example, had to go under the desk to plug in lap top. Had two cell phones took up the nightstand and other corner outlets. Had a Kindle that had to be charged in the bathroom. Room was quiet and dark out shades were nice. The bed however, as a side sleeper was bad. Really stiff and hard. Woke up with a backache. I know this is a novel idea, but management should sleep on these beds before they put them in the rooms. As noted by previous poster, the hot tub was not working, was told missing a part. Seems like EVERYONE is missing a part since Covid. It was not on the website as not being available which is one of the reasons that I chose this location on the hopes OF a hot tub. Breakfast, the pancake maker was out of batter. The juice machine was not working. They had this little self contained juices, that had about 4 oz in them as a replacement. The eggs were hot, sausage okay, but breakfast was a little of a let down. Had one of the "famous cinnamon rolls" Not all that great to be honest. Bought a soda from the commissary, and that was flat, and I do mean flat. Did not hiss when you opened it so flat. Was not charged for it. Got a different one and well same thing. The reason I would not recommend is that there were too many things broken, not working and the hard bed.

Clean

Very clean and comfortable

Comfortable, spacious, pet-friendly room.

And a very nice breakfast.

Our family has utilized this hotel for years as we have family in the area. The staff is usually amazing, the breakfast is seriously the best free hotel breakfast I’ve ever had (I travel cross country for work this place still beats all) and the place is clean. With that said, we stayed in 2021, 2022, and now 2023 and the jets in the hot tub have not worked. We are very understanding but after multiple stays with this experience I decided to address the issue, yet again before I left. I addressed it with a manager (he was discussing work schedules with a member of the kitchen staff) who told me he was part of HR and the front desk associate at the time. The HR rep apologized but other than that not much more and I have doubts it’ll be fixed prior to our next stay. If you expect me to pay full price for my room and all its amenities, you better make sure they work. Would love someone to actually acknowledge my complaint in an actual attempt to resolve it so that I keep my business here instead of taking it elsewhere.

This was a great central location for our family gathering. The breakfast foods were great. The staff was polite. The rooms were clean and large. The pool was clean but small. TV or remote in room did not work.

Check in was ok and lady was nice but requested a room that was free from pets due to severe dog allergies. She assured me room was a pet free room. As soon as we walked in entire room smelt like dogs. My eyes instantly were itchy after only a few minutes in the room. The smell seemed to be worse when the ax was on and we could See all the dog hair in the WC vents. Had to double up on allergy pills and had to constantly rinse my eyes out so the would swell up. On plus side hotel was quiet and a great location. Room was also updated and appeared clean other than the extremely strong odor of dogs.