When my daughter and I arrived there was no one to check us in. We waited for approximately 10 minutes and someone finally came in the back door. No one was ever present at the front desk during our stay, they were always outside smoking. They leave a sign on the desk that has a number to call but no one is there to answer it. I called 8 times over the course of 20 minutes and finally got an answer, followed by 10 minutes on hold. I booked with points but was still charged so I had to call and fix that. Room was clean, breakfast was meh, ok. Might stay here again but only if it was on points, if I’m paying, I’ll stay somewhere else.