Warrington Fir Grove Hotel, Sure Hotel Collection by BW

Nice stay 😊

Manager fantastic nothing is a bother goes that extra mile stayed a few times while visiting family . Recommend to my family & friends who will be visiting throughout the year Thanks to the other staff there great also we were made welcome and enjoyed our stay tremendously. See you all soon

Fabulous one night stay with a free room upgrade the first room we had was very small the second was perfect, the breakfast was lovely and lots to pick from, I will definitely be becoming back to this hotel

An absolute nightmare from start to finish. Reception in this hotel doubles as a bar and when we checked in, it became clear that Phillip and I were in for a treat. Manuel. No, I am being serious, Manuel, checked us in, eventually. Took over 20 minutes, serving food to customers in the restaurant, pulling pints and generally being incompetent. while we were still stood there. Between being offered drinks while we waited, this was upgraded to 50% off then an upgrade while he fiddled with the screen and at one pint picked it up and turned it round to show that it wasn't working correctly. Once Manuel got his system to work, I was allegedly upgraded from room 21 to room 36. A change from a standard room to an "executive" room. Surprisingly, the room was very small, and exactly the same size as room 21. I know this because all the rooms in that part of there hotel are the same size. This was not an upgrade, it was something to placate me and get me away from the reception. Clearly. On arrival in the room, it was stiflingly hot and no air conditioning. I found a desk fan in the very small cupboard, as well as a pair off socks from a previous guest behind the club chair. Room was very tired, definitely not decorated for a number of years. Window safety catch was broken, but this allowed me to get air into the room. Surprisingly, the bed was comfortable, although a lot smaller than I usually expect in a hotel. There was a lot of noise in the corridor late at night and early in the morning, the language was quite blue but I suppose I can't blame the hotel for the quality or manners of the guests they have. Breakfast was very disappointing and for the price charged a bit annoying, to be honest. Ingredients of a very poor standard. Bacon overcooked and sausage very dry. Couldn't fault the young lady serving, it's not her fault. She was very polite and came as quite a surprise. All in all, my experience in this hotel has not only put me off visiting this hotel again, it has put me off visiting Warrington again. I think a train journey from Manchester to Warrington for football next season. Best Western have gone downhill recently, granted. however, this particular hotel is very disappointing and a poor addition to the BW brand. I have no reason to doubt Hallmark disposing of this hotel, they are well rid of it.

Room was freezing cold, broken sink, stains on chairs etc, smelt musty. Went to reception to change rooms which they did but noticed smashed glass on the floor in the reception area. Mentioned it to staff and when I went back down to reception later that evening to get a drink it was still there!!! Second room was much better however the toilet paper and tissues hadn’t been filled up so I had to ask for some more loo roll. There was an issue with the pluming also. Everytime you flushed the toilet it was extremely loud and made the wall shake, no exaggeration. This hotel is definitely not what is advertised online and me and my partner were very disappointed when we turned up. This hotel definitely needs some TLC. I wouldn’t recommend and wouldn’t stay again.

I've stayed at BW Fir Grove over many years and for longer stays up to 84 days each during 2022. Hotel within walking distance my office and.convenient to motorways. More important the staff imo helped to ensure the stay of their guests was comfortable. Closure of this hotel is a loss to the community and to those guests who stayed regularly. Enlisting this hotel to allegedly house migrants is imo a very big mistake. I hope all staff who worked hard to provide the service expected go on to find alternative employment and prosper. My heartfelt thanks go to all of thee staff regardless of their position within the Company. Thank you to each and every one for making my stays away from home a home from home.

We booked (as a couple) a stay as a last minute Wowcher deal, what a deal it was and great value for money to try the hotel out! I feel that the hotel has been unfairly raterd across the various platforms. It is at least 4*. The staff make this experience, they seem to enjoy their job and put their all into. Keep hold of them Best Western! A rare experience in todays hospitality market! Good people are hard to come by. Food was good, yes some rooms are a little dated - but does it actually matter? They are clean and comphy. The lounge area in the hotel and grounds (weather dependent) are nice. Good location to explore the area. Hotel parking is free which is good (ask at the desk firstly). Beds are comphy too. I need this duvet at home! Thank you for the micro break. 😊

Booked at short notice so cost was over £100 for B/B even with loyalty card. Large car park- make sure you sign in and register your car at reception. Evening meal was good, but service slow in relation to number of guests eating at the time. Internet stopped working in the morning in the half hour before I left. Breakfast offer a good selection, except only one egg option offered. Hotel overall was quite hot, which is surprising with the higher energy costs.

The rooms are small and the decor worn i,e, wallpaper stains possibly damp in our room,roombooked by our daughter for one night to visit her and our children on the way back from our holiday,had she known what it was like inside she would not have booked it,it was advertised as pay on arrival however they needed a card to secure booking,however they debited her card a few days before,all rooms could have been decorated during the lockdown to avoid the reviews from other guests also on this point and as for the size of the rooms you could not swing a cat around,I did ask that the owner give me a call when trying to book but he never called me at all,I have stayed previously at best westerns and have found them to be good,but beware and never stay there needless to say I will be contacting Best Western regarding our experience.Mr Moore