johnjudypartridge
August 12, 2024
Check in was ok but did have to ask where our room was. Booked a Superior double and there was NOTHING superior about it at all, very small room over furnished and cramped. I had to clean very large cobwebs from inside the wardrobe before putting any clothes in it. As it was a very warm afternoon i switched the fan on (big mistake) it was dirty, the fluff and dirt went all over me and the bed, so i had to do more cleaning, Not a good start. The bathroom was well appointed but tiles and windows were very dirty. Went down to the garden area to enjoy a nice cup of coffee (another mistake) the waiter bought the coffee with double (very thick)cream, it was impossible to mix in the coffee so i requested some single/pouring cream which took him 14mins to get, by which time the coffee was now cold so i had to ask for it to be changed, took another 10mins to get. Had dinner in the restaurant with friends, it was faultless, service, quality of food was great, the manager did manage to spill the champagne over the table though. Breakfast was good, excellent choice and quality. Would i pay £235 for this room (including breakfast again, NO. They need to concentrate more on the small details that make for for a very good stay.