Royal Hotel

Very nice comfortable facilities located directly above a few fantastic restaurants. Staff went above and beyond to accommodate requests. Very central location to this lovely town. Rooms are smaller as it’s an older building, but are very contemporary and clean.

Lovely hotel, good meal, nice comfortable bed , will return soon

The hotel staff were amazing, the bed was super comfy, and the food was excellent!

A mix of a business trip (him) and leisure (me) and The Royal couldn't be bettered on either front. From great locally-sourced food, through free Wi-Fi to beautifully re-furbished rooms and restaurants, someone is making an incredible job of this Hotel and they should be truly proud. Take away the fabulous harbour and castle views, the easy parking, the classic decor, the well-proportioned rooms and the absolute cleanliness, one thing stands out for The Royal and that's the staff: from housekeeping, through front of house to wait staff every single person representing The Royal goes over and above, every single time. We forgot to confirm a room with a view, they came through. Our ferry was cancelled at the last minute, they came through again and every single time with a genuine smile! I'm not habitually effusive but they are a gift. One of my favourite hotel stays ever. Stay here, genuinely. Make memories.

Lovely place to stay. Our room overlooked the water and we had a view of Lews Castle. The staff were all friendly and helpful. If you get a chance, have dinner at the on-site restaurant.

Good location - room had a nice view of Lews Castle. The restaurant was excellent. Staff helpful and friendly. Room very small and bathroom tiny. Very expensive for the room,

I stayed one night. Staff were lovely. Very helpful and accommodating. The room was clean and comfortable. I wiuld recommend and stat again.

The Royal Hotel was wonderful! When we booked a few weeks out, we were emailed that they did not have 1 room for the entire week. So they offered us a 'Creative Booking' and booked us in 3 rooms over the week. That was fine for us. Turned out there was a cancelation so we only had to move rooms once! So, we got to experience the Family Room, and it had loads of room. Small bathroom though with a small stand up shower. Our 2nd room was a Double Deluxe Room. The room was smaller but the bathroom was larger with tub and a view of the Castle from the toilet! The Castle and harbour view was a dream from both rooms! The rooms have tea/coffee service, firm beds and pillows, desk, chair, pant press and iron, wardrobe with a few hangers, hair dryer (mounted in desk drawer), large full mirror, large bath towels, shampoo. The windows in our rooms opened which was a plus for us. We used the heating some of the time. The curtains and pull shade allowed our room to be totally blacked out for sleeping. The staff took care of us everyday! From Reception to Cleaners to Chef, they all made our stay delightful. This hotel has a beautiful staircase leading up to rooms. If you need a lift, the Royal Hotel may not work for you, but staff will carry your cases up and down for you, with a smile (they did for us!). The breakfast in The Boatshed every morning was a treat. You can choose from a menu or go continental. We even asked for milk-in-a-jar to take upstairs for our tea in our room. Need more towels? Sorted. Need anything? Just ask them. Stornoway was fabulous! We flew in, got a taxi to hotel and walked where we needed to go. There is a Co-op just steps away from hotel. This was a plus for us for the small things we needed. Want a Toastie? Coffee? Kobi Java is also just steps away. Go by early and they will set aside a sandwich for you for lunch. We walked to Lew's Castle and had lunch in the Cafe' twice. The streets are narrow and shops are plentiful. We had a lovely time, as a couple that went for a conference at Martins Memorial church. We highly recommend the Royal Hotel.

Excellent staff, very welcoming and helpful, food excellent, both restaurants tastefully decorated. My room I wasn’t very impressed, a bit of TLC in order, on saying that I’m led to believe the rooms to be upgraded in the near future, which would be more than satisfactory, looking forward to my return hopefully next year. Thank you to all the staff.