Guest User
May 13, 2024
The hotel is centrally located and a characterful old building. The staff front of house were a credit to the hotel (and to Australia!) - they worked extremely hard and were friendly and attentive. Whilst the service was first-class, we had a very poor night’s sleep in room 10. The bed was uncomfortable and in dire need of replacement; the mattress was worn, lumpy and thin. The room was also very hot. Reception were happy to move us to a different room for our second night, but the lack of sleep took the gloss off our first day in the Cotswolds. We also felt we should have been pre-warned of the very steep steps up to rooms 8-11 (probably a 60-degree angle). This was not a problem for us but those with mobility problems could encounter real difficulty. Although not entirely surprising in such an old building, it would be prudent for the hotel to highlight the difficulty of access upon booking.