Guest User
August 6, 2024
The Hotel and service was excellent and i have only one issue. There was 100 euros taken from my card as a deposit for bar service to be added to my room bill. When i paid my bill in full on the following morning i was assured that the 100 euros would be refunded to my account within 5 days. we are now 5 weeks,5 phone calls and an email later and the money has not been refunded to me. This is very unprofessional and unsatisfactory. I am continuing to chase it down which is quite annoying.