The Wellington Arms

Lovely place - only thing is there is no staff attending the front desk from around 11pm. Also noisey radiators- air in the system? Woke me up two nights in a row. Thanks

Lovely hotel, perfect quiet location, great breakfast and friendly staff, Eva was amazing

We have been to the Wellington a few times for food this was the 1st time we have stayed in the hotel . The rooms are spotlessly clean and everything you need for a night stay or weekend stay with tea and coffee making facilitys, Tv, radio, hairdryer, towels, and bathrobes,. The breakfast thats included in the price is 1st class so well worth the money and thanks for a lovely stay

I was a stall holder at the Christmas Market. I had been a stall holder the previous year and was invited back. 2022 was organised by a different team and was a huge success. The price was increased from £25 to £40 this year which I was happy to pay due to last years success. But this time the event was dreadful. Poorly advertised, footfall was extremely low, none of the extras like last year (carol singers, hog roast, etc) and we were placed in a side room rather than outside where diners could easily spot us. There was no welcome on arrival or guidance to a table, where to set up etc. no one introduced themselves and said “I’ll be here if you need anything”. There was an altercation between one stall holder and one member of staff (a manager/supervisor maybe?) and the way the member of staff spoke was dreadful. I was embarrassed for him and his lack of customer service and ability to manage the situation. Made very uncomfortable viewing and made me feel he was very unapproachable. The footfall was so low on the day that after paying my pitch fee and cost of my product I made a loss. I have never attended any event where I made a loss. Many of the stall holders packed up and left early. Whilst talking to them it seems we had been charged a range of prices to attend (£25, £30, £35, £40) which seems highly unfair. My biggest gripe is that I sent an email immediately after the event expressing my disappointment then 2 further emails plus and Instagram message and didn’t receive any response. It was only when I commented publicly on an Instagram post that I got a response to say “we’ll will look into it” but I still haven’t received a response. This basic lack of service has put me off using The Wellington Arms for any meal or function. I may not have been a diner on the day but I was still a paying customer and service is everything. When lack or service is so apparent I’m completely put off. All I required was an acknowledgment/response to my compliant.

We had supper in the Wellington Arms for my Birthday. The food was delicious- we were all massive fans of the marmite butter! The menu was huge and it was excellent value for money. Josh B worked so hard to ensure we all had a good evening. Thank you

Nicely appointed property, convenient for M3, bedrooms are nice, bathrooms lovely, but staff are exceptional. Were so accommodating with us after a very late night check-in, couldn’t have been more helpful.

First off the staff were very polite and accommodating without exception. The room was also pretty nice and very clean and the large shower wet room was a nice addition. The issue with the room was that it was very hot though, with only a fan to cool it and only one very thick duvet on the bed, so sleep was pretty elusive! The real disappointment was the food though. I ordered a burger and chips, which at £16 I hoped would be pretty good, but the burger was overcooked and thin and the chips also overdone to the point of being dry and brown. As it came with no veg I ordered a tomato side salad and whilst the dressing was pleasant enough, the tomatoes were watery and more like budget supermarket stuff (on mentioning this to the waitress though the price was taken off the bill). As a glutton for punishment I ordered a chocolate tart for dessert. The chocolate itself was fine, but the base itself felt undercooked, again lacking flavour and gave the pudding a sense of being bought in or stored for too long possibly. Sadly one of the beers on tap also tasted like it had been stored for too long as well, or not at the correct temperature. For a bill of £112 for both of us this was a very disappointing meal. That said, the breakfast was pretty good and thankfully included.

We stayed at the Wellington Arms for 2 nights during the school holidays. We had a family room and found it comfortable. Nice decor with a very large shower room. Breakfast option's were good and were cooked to order. The staff were very helpful and friendly.