Robert S
August 29, 2024
So where to begin. The bulding: the hotel is beautiful from the outside as its a grade 1 listed building but the amenities are poor due to the fact that it is a grade 1 building and nothing can really be done to renovate it. The water pressure is very poor and the water from the taps is, as the sign says next to it, "not drinking water". So you have to use bottled water to clean your teeth, make tea/coffee etc. The hotel does provide 1 free bottle a day which we found wasnt enough. There is a line in the rules that says "no food or drink from outside can be bought into the hotel" which in effect forces you to buy from the hotel unless you skirt this rule and bring your own water in. The decor isnt very modern and the beds are not overly comfortable. Heat is also a big issue. It gets very hot so you have to sleep with a fan on. Staff: Generally the staff are curtious but unprofessional. The bar is often not manned at all and you spend 10 minutes or more looking for someone to serve you. In the evening the staff can often be found sitting in the resturant chatting. Cost: I got this for a very discounted price compared to the normal £700-£1000 a week stay. This was an "experience offer" where i had to sit and listen to a pitch to take up membership for the hotel chain. I felt they were very pushy and ethics of peoplea financial situation wasnt really taken into account. A sale is a sale no matter what it takes.....i declined as i couldnt afford it. Overall: I wouldnt stay here again. The location is building is nice, food was average but the rest was poor. My advice, book a Premier Inn. Much cheaper, always consistent and you can always find staff. Plus the beds are amazing.