Guest User
June 15, 2024
We stayed here for two nights whilst exploring the area. The hotel, is well positioned at medi city UK, there is a car park right next door. Which should be discounted for hotel guests BUT the inefficient staff we paid the penalty £48 rather than. A discounted rate of £22. Arrival was easy but staff were don't overly welcoming or friendly. Room on 10th floor was large but only a modest amount of natural light. As expected the Bedwas comfortable, but the none feather pillows (required because of all.ergies) was like resting your head on a brick patio. I had to use the bath towel to get some support and a degree of comfort. Next morning staff were great, with helpful suggestions and directions on public transport to go to the nearby RHS garden On return to the hotel we discovered the housekeeping team automatically disable all keys regardless of length of stay, meaning trip back to reception to get keys replaced.