Guest User
May 3, 2024
When we arrived yesterday afternoon it had just started raining, which made the hotel look a bit dreary. It was a bit hectic in the lobby at check-in, but it was very busy at that time. The first impression of our room was positive: very neat and lots of light. The beds were two separate single beds, although we had booked as a couple. A bit strange, right? There was a terrace with a view of the small harbor. There was no coffee maker, which I think should be allowed for a 4-star hotel. There was a safe, but unusable because it was still closed, probably from the previous guest. When I informed the reception about this at 5pm, the lady promised that she would send someone to resolve this. At 6 p.m. I called again as no one had come yet, and again they promised that this would be arranged. When I personally went to the reception at 9 p.m., after dinner, to report that no one had come to open my locker, they bluntly said that it could take 3 days before someone was available to do this. Making empty promises, knowing that they are empty promises, shows little respect. And opening a safe, how hard can it be? Then the bathroom. This is very small and can only be used by one person at a time. It is very clean. The beds and pillows are very comfortable, we slept wonderfully. The breakfast is standard with a rather limited choice. The dinner is also not overwhelming, but not bad either. Furthermore, the location is okay, just between Portoroz and Piran. These two picturesque towns are perfectly accessible on foot along the coastal promenade. So I think my 3 stars translate my experience correctly.
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