Hotel Hansa Stuttgart City

Great location to walk into stuttgart and visit the great pubs and restaurants , easy check in, with a spacious clean room. No parking offered, so you have to pay on streets( about 15 euro) lots of traffics wardens about ! Over all a nice one night stay Visit to Mercedes museum is a must

Spent 4days here decent single room.good lacation for eating and public transport, reception guys Lewis, Patrick, Daniel great communication special praise to Lewis top man 😉close to an historical church which has part of roof not there( world war I guess.cracking rtificial lake in front where many students hang out for a beer and chat.i found the people of Stuttgart really friendly and warm . another visit is planned 🍀for sure.

It was the most traumatizing stay I ever had! The receptionst lied to me about being able to stay the next day even it was booked out on booking. She said they still have rooms and it’s still enough time to pay the next stay. I trusted her words! At 11 am when I was still asleep suddenly the housekeeping aggressively knocked on my door even the don’t disturb sign were out. They yelled in front of my door telling me I have to leave immediately!! I quickly put on some Clothes and told them that I already extended my stay. Of course I thought this incompetent receptionist blocked my room when she guaranteed me my room for the next day?! But instead those cleaners said it’s not possible to stay bc they are fully booked!! I first still thought it must be a misunderstanding, telling them what the receptionist told me the other day. She than even showed up herself. But instead of being apologetic she showed a total different face and even threatened me in an bossy tone that I have to leave by 12 pm which were in 40 min (!!) otherwise they would call the police!! 😳🤷‍♀️ I was SO shocked and disappointed but her super f*ed up behavior. I already extended the room on booking for another five nights (!!) bc she were so nice before! Everything were paid in advance!! I felt so fooled & trapped. I got only 40 min left to shower, dye my hair and to pack all my stuff!! When I just got out the shower like 20 min later and still in time (!) it started knocking on my door again. I was like wth 🤦‍♀️ When I opened the door in a towel, I couldn’t believe my eyes : IT WAS THE POLICE! like why? for what reason?? I totally didn’t get it! I was the one who got crazily trapped and degraded as never before and they are doing this to me? like why?? I calmly explained the officers what happened and Im pretty sure they themselves were thinking like what the hell are we even doing here.. I also told them that, of course I won’t return after everything what just happened and that I except to get a refund. The receptionist agreed. I promised to be out at 12 if they would let me go now to keep packing. The police left. I was never as stressed as I was in that moment! I even offered the staff some chocolate the day before..I really couldn’t believe this all just happened.. Bc I was rushing everything like crazy, I didn’t pack things properly as I normally do, so it was a challenge to close my suitcase. When it turned 12 p I was panicking like never before! I couldn’t close my suitcase.. It turned 1 after 12 and the terror immediately started again, knocking on my door/ yelling.. I just kept focusing on my suitcase. At 2 after 12 I finally got it. I went down to the front desk and were expecting my invoice and the refund as discussed before with the police. BUT, the same narc receptionist suddenly acted like she never told me so and refused to give me my money back. They obviously tried EVERYTHING to provoke and punish me for .. what exactly..? 🤷‍♀️ I asked for the manager. He called

My sister booked this property for 13days. She was unable to travel due to COVID-19 complications.She cancelled her booking a day before check/in date. After cancellations online,she till called the hotel directly to informed them about the cancellation.Her friend who study in Germany also went to the hotel in person to informed them about the cancellation too. She's yet to get her refund for the past 40days and they aren't picking calls and replying emails. This is the first time we are experiencing hotel scam in Germany.