Holiday Inn Hotels in Summit Township

Place was clean, room was huge bed was comfortable. I asked if I could get wash clothes for 2 days and never received them. Food was ok.

Stayed here on a Monday night. There was a baseball team also staying here so was forced to stay on the first floor. I assumed it would be horrifically loud but was pleasantly surprised it was not. Work out room is nice, breakfast was the usual cheap fare of fake eggs, pressed sausages and potatoes. The room, the last one, per the front desk staff bc of the baseball team REEKED. It smelled like wet gym shoes. Again, last room so can’t be moved. As I looked around the room in the morning the smell is mold. The carpet has mold in the corners. The bathroom ceiling is crinkled, the tub and shower stink the worst of all. The room was also missing a curtain, and the toilet paper holder was falling out of the wall. I can’t believe I paid 135 to stay here. Yes the sheets and towels were clean but the stench.

The difference a day made! I have only positive things to say about my experience at this hotel. Check-in was welcoming and informative. Without prompting, I received a detailed orientation to the site and its amenities, and was encouraged to use them. The commitment to providing outstanding customer service at the Courtyard by Marriott Erie Ambassador Conference Center extends beyond the front desk. Literally every employee I encountered was helpful, gracious, or attentive. For example, one employee gave me recommended two local grocery stores. This morning's breakfast was bountiful and tasty. By contrast, yesterday's breakfast at the Home2 Suites Erie was basic and blah -- breakfast bowls heated by a lamp, plain bagels, and cereal with milk. No yogurt. Mainly for work, I spend approximately 60 nights per year at hotels. I recognize that hospitality is largely performative. Even if hotel employees are in a bad mood, they tend to meet the expectation to smile and provide useful information. My stay at the Courtyard by Marriott Erie Ambassador Conference Center was flawless. This was a sharp contrast to my previous night's stay at the Home2 Suites in Erie. Unlike at the Courtyard by Marriott Erie Ambassador Conference Center, where my stay was very pleasant, there were zero smiles at the Home2 Suites in Erie. At the Home2 Suites, I was not greeted by name, even after I introduced myself to three employees -- front desk; front desk manager; manager on duty. When I tried to ask questions about the location of the elevators and when breakfast was offered, the front desk manager stopped emptying the trash to butt in the conversation and threaten to cancel my reservation. I obtained that information from the manager on duty, but only after she looked it up. My room at the Courtyard by Marriott Erie Ambassador Conference Center was clean and comfortable. All the expected amenities were present. Nothing was untidy. By contrast, my room at the Home2 Suites by Erie was clean-ish. There was no lotion in the bathroom. There was no hair conditioner in the bathroom. In the shower, I noticed a VERY dirt place where one might place a bar of soap. While showering, I discovered that there was NO shower gel in the wall-hung dispenser. When I removed its cover, I confirmed the dispense was bone dry. Yet another letdown by the Home2 Suites by Erie. I mean, essentially an employee has to *never* check the dispenser for it to be empty. I had high hopes that my next stay at the Home2 Suites, for which I had pre-paid would be more pleasant. I confirmed my reservation with Hilton Honors on 5-31-23 and 6-1-23. I used the Hilton app to select my room and check-in on 6-1-23. As I approached the front desk at 3 p.m. to get my card keys, I saw the side profile of the front desk manager from the day before. She dashed into the office, closed the door, and canceled my reservation at 3:02 p.m. In my experience, that is an all-time low in customer service by a hotel employ

Great location, fantastic rooftop pool, wonderful service! Check in was quick and I was told where to park and when breakfast was and so forth. The room was clean and quiet, and the bathroom had everything going for it as well. No stains, leaky faucets or ticking noises. The view of the Mississippi from the hotel pool area is truly something to behold!

It's an older building but has all those little extras that are so important for people that aren't staying for vacation purposes. I can't express how having a fridge and microwave when staying in a motel are essential more than you realize until you stay somewhere that doesn't offer those extras. Also they provide coffee maker, ice bucket, blow dryer, shampoo and conditioner, soap, and continental breakfast.

Awesome location, super friendly staff, clean and comfortable room. Cute rooms with parking right in front of your room. Pets are allowed, kids are free, breakfast is available, laundry services on site. Restaurants, room service and delivery options are available for guests. I would definitely return, worth every penny!

This is an awsome clean , neat , very well maintained property with polite helpful staff.The beds are very confortable. We had the best nights sleep. Very quiet. We stayed here again on our return trip home. The breakfast will not disapoint.. Everything was Great!! We had no internet service on our return trip and called the manager to make reservations and she remebered us from our first stay.

Came with family...customer service was great. Room was clean and breakfast was great. Really enjoyed our stay. Staff was very accommodating. Pool was clean and staff was helpful when asking for places around to eat.

At Hawthorn Suites by Wyndham we craft a warm and welcoming experience so our guests can build a comfortable routine throughout their extended stay. Services like onsite laundry and free breakfast let you feel at home amenities including our fitness and business centers keep your daily regime in place while our suites with full kitchens let you skip the takeout. Add social hours BBQ grills and free WiFi and you might even regret checking out.