The Cascades Hotel at Sun City Resort

the ring was stolen by the housekeeper in the last day of the stay

We checked into a room that had broken glass on the bathroom floor, after the normal check-in time, leaving ample time for a thorough clean. The front desk was unable to compensate, following four escalations only did i receive feedback, which was inadequate, they advised the room was cleaned upon glass being found, which took away more time from my scheduled itenerary. I had a 7 year old running barefoot in the room that could have been severly injured. There was no compensation for their negligence and management were in denial stating there was no incident of broken glass reported, this after i had taken the broken pieces of glass to the front desk on two occassions within 1 day of my check-in. I was made to fill out a security incident form 24 hours after i reported the incident which inconvenienced my second night of stay, and then management responded with a statement of 'can we see who was injured' and 'can we see the glass broken in the room' after it had been cleaned and removed the day before. This is not only grossly incompetent but also grossly negligent, and left a distasteful feeling for choosing this hotel as a holiday destination.

Non 5 star cleanliness, service and Unfriendly cleaning staff. Random and frequent door knocking from staff

We had a lovely holiday at Sun City Cascades — the setting is beautiful, the atmosphere relaxing, and the overall experience enjoyable. The staff were welcoming and the resort facilities made for a memorable stay. That said, the bathroom and bedrooms are dated and in need of a revamp. While the comfort was adequate, the décor and fittings felt tired compared to the rest of the resort. A refurbishment would really elevate the guest experience and bring the rooms in line with the high standards of the property. Overall, it was a good holiday, but with some modern updates to the accommodation, it could be an excellent one.

Our annual family weekend getaway to Sun City Cascades is always lovely, but rooms do need a revamp .

Rattling windows in Room 809 Water was brown Vanity mirror was positioned for a giant to access Hairdryer was ridiculously accessible as the cord was way to short to be able to use properly.

I last stayed at Sun City around 2023/2024 for a conference at the Main Hotel. The rooms were extremely old, dated and smelled musty. They felt so worn that no amount of cleaning could remove the rust and mildew that had clearly accumulated over many years. After that visit, I vowed not to return until there had been a proper revamp. Unfortunately, I had to return last week for another conference. As part of the organising team, I was required to stay on the property from Friday to Wednesday, this time at the Cascades. After my previous visit, my expectations were already low. I genuinely didn’t think they could get any lower. Sadly, the experience was even worse. I was assigned a room on the first floor, and much like my previous stay, the room felt incredibly old. The décor and finishes looked like they hadn’t been updated in at least 20 years. The carpet, bathroom, shower and even the beds all looked worn, mildewy and grimy to the point where I barely wanted to touch anything. The room also smelled damp. The final straw for me was encountering frogs in the passage and eventually finding some in my room. I am deathly afraid of frogs, so this was extremely distressing. To make matters worse, there were also animal droppings in the passage. At that point I genuinely couldn’t tell which animals were responsible. Overall, it was a horrible experience. I do have a lot of empathy for the staff who have to operate in this environment. Reading other reviews about unfriendly staff suddenly makes more sense. The current state of the hotel, and parts of the resort itself, is not something any employee would feel proud to represent. It’s honestly sad to see what was once such an iconic destination deteriorate like this. Sun City still has so much potential, but it desperately needs serious investment and refurbishment to restore it to what it once was. .

I had a terrible experience. Staff was ill mannered. They dont have basic etiquette, especially by the food section. They should go for basic training , not to run away from clients that needs their assistance.