The Cabanas Hotel at Sun City Resort

When we checked in, one of the rooms was not ready. Eventually when we got the room the air conditioner was not working and it was very cold and it was late at night after the music show. We didn’t get any help moving the luggage to the distant room.

We enjoyed very much,

Hotel is great value for money, everything you need. Comfortable beds, breakfast has variety and staff are attentive

We had booked a midweek break with our 5yr old at the cabanas. Check in was good but that is where it stopped. The room we had been given looked like it had not been cleaned well. We found spiderwebs in the room, she bin was broken, dust on the extractor fan, Ac unit was broken and dirty, rubbish on the floor and marks on the walls. We looked past this as our 5yr old wanted to explore outside, so we left the room as a housekeeper was in the area and had tried to come into the room when we arrived. When we got back it was time for dinner, we looked at the services on the TV to see what time dinner was from. Saw it said a dinner and breakfast service. Rang the front desk and got told it only breakfast no dinner. When asked why no real answer was given. So we went down and requested the shuttle service up to the restaurant etc. was told will be 5 min. We waited 20 min before giving up and walking up. This happened twice to us. Breakfast at the hotel was OK, but some of the food was cold, spider webs in the extractor fans( This was seen both mornings we had breakfast), birds poop all over the area, tables not cleaned after people had left just new knives and forks placed. No real cleaning happening. what was the most disappointing is the fact that we had planned this trip to go to the valley of waves for our 5yr old. We got there and the kids section was closed. No notices or communication anywhere to stat it was closed, and can see it had been closed a while for work. He couldn't do any of the other rides bar the lazy river and was really upset about it. We had told him all about it and had built this day up and was gone in a split second. This was a real low point as this was the reason we had come. Overall the break for us as a family was OK, but wont be doing it again any time soon again due to the poor service and communication we received. Sad thing is i have completed the survey the management team emailed me and gave them the same account of all that happened and haven't received any kind of feedback from them. No sorry, no noted and will work on it or how can we make your next stay better,zip. I do have pictures of what we saw if they wish to see them.

Very neat and refreshing place.I will definitely come back again

Lovely room, fantastic breakfast buffet. Such a good hotel. Everything has been upgraded in the rooms. We had a wonderful stay. All facilities are very clean and maintained. A lot of staff available to assist. Busses ferry you between hotels. This hotel is great value for your money.

Such a beautiful place for local getaways. Very clean and well managed. Having a pool for adults and kids separate was very thoughtful, plus a full time life guard on-site. The waiters and waitress at the hotel bar are phenomenal, they always pay attention to detail and quick to respond to any request. The breakfast was great but the food from the bar was even more exceptional. Easily a 10/10 for local family getaway. Once you are there, there is no much need to ever leave the hotel until you checkout. Literally has everything, except for dinner which you can have at the main SunCity food court.

We have stayed here annually over the last 3 years and as per other reviews rooms are a little small however due to many activities (indoor and outdoor) I do not mind this as much. This resort brings us back annually as it's a place where we can just come and relax while our 11 year old just swims and we njoy a cocktail or 2 and more. Access to the water park and other many activities also keep us busy and is an added bonus. Rooms have always been clean during my visits and breakfast is great with many options. Pool is also always perfectly blue and clean. We were also there at the time of the rugby final and the screening area was just amazing